CINDY L. ACEVEDO-ROMERO
Dover,DE
Summary
Solutions-focused, dedicated self-starter seeking to apply management skills to promote long term company growth and success.
Motivated to continuously improve and strengthen existing skills; fostered an intention of lifelong learning. Demonstrated remarkable interpersonal communication skills both orally and in writing in conjunction with outstanding organizational abilities. Proven success in quickly learning and adapting to new roles and responsibilities. Technical Skills: Typing Speed: 40-50 WPM; MS Outlook, Word, Excel, Access and POS. Bi-lingual in English and Spanish. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Social Services Technician
Division Of Health And Social Services
03.2024 - Current
- Facilitated group sessions on various topics related to personal growth, self-sufficiency, and coping skills.
- Coordinated referrals to appropriate agencies, streamlining the process for both clients and providers.
- Implemented outreach strategies targeting underserved populations, increasing program accessibility for those most in need of assistance.
- Provided crisis intervention and support, helping clients navigate challenging situations effectively.
- Advocated on behalf of vulnerable individuals within the system by understanding their unique needs and circumstances thoroughly.
- Collaborated with multidisciplinary teams to ensure the delivery of high-quality care to clients.
- Effectively managed caseloads while adhering to strict deadlines, ensuring prompt service delivery for clients.
- Enhanced client well-being by providing support and resources in a compassionate manner.
- Acted as a liaison between clients and other professionals involved in their care, promoting open communication and collaboration.
- Maintained accurate documentation of client interactions, ensuring compliance with agency guidelines and regulations.
DELIVERY DRIVER
DoorDash
10.2018 - Current
- Provide prompt, accurate and friendly service to costumer through delivering they orders with fast and sense of urgency
- Follow all traffic laws and regulations to ensure safe driving
- Provide excellent customer service and resolve any issues or complaints from customers
- Maintain the quality and safety of food orders during transport
- Keep track of delivery records and report any issues or discrepancies
- Adhere to Door Dash policies and procedures to ensure customer satisfaction and safety
- Navigate the city and use GPS to find the quickest and safest routes to delivery locations.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
ADMINISTRATIVE SPECIALIST 1
10.2018 - 09.2019
- Provide prompt, accurate and friendly service to our costumer through the achievement of DCSS costumer service standards
- Delivering outstanding Guest service by maintaining a positive and friendly demeanor and connecting with each and every Guest
- Responsible for scan/index documents, make notes in cases, call the right worker to help Client, make address updates, name changes, financial notes, print documents.
CASHIER
FOOD LION
08.2014 - 03.2015
- Provide prompt, accurate and friendly service to our customers through the achievement of Food Lion customer service standards
- Responsible for maintaining standards according to the Front-End Standard Practice Manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of Standard Practices
- Follows procedures in handling cash, checks, coupons, gift certificates, food stamps, and WIC vouchers, maintaining accurate cash control.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Promoted store promotions and incentive programs to increase overall sales revenue.
CREW MEMBER/SUPERVISOR
JAN KING CORP
03.2013 - 06.2014
- Delivering outstanding Guest service by maintaining a positive and friendly demeanor and connecting with each Guest
- Followed food safety guidelines for all products by providing fresh, quality products consistently for all Guests by adhering to all product build and presentation standards
- Responsible for the implementation of the company's Production Guides and Product Level System and ensures that the kitchen stations are using the proper procedures for food preparation and handling
- Day-to-day supervising of non-management associates, assigning specified work to non-management associates, focusing on store level operation performance, coaching and developing
- Facilitated training sessions for new hires, ensuring thorough understanding of job responsibilities and company expectations.
- Contributed to successful completion of projects with proactive problem-solving skills that led to innovative solutions during challenging situations.
- Collaborated with management on process improvements, contributing to increased efficiency and cost reduction initiatives.
- Assisted in the resolution of customer complaints by addressing issues promptly, ensuring positive experiences for clients while maintaining company standards.
CREW MEMBER
UNIWORLD MANAGEMENT SERVICES INC
11.2011 - 06.2013
- Delivering outstanding Guest service by maintaining a positive and friendly demeanor and connecting with each Guest
- Followed food safety guidelines for all products by providing fresh, quality products consistently for all Guests by adhering to all product build and presentation standards
- Responsible for the implementation of the company's Production Guides and Product Level System and ensures that the kitchen stations are using the proper procedures for food preparation and handling.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
CREW MEMBER/TRAINER/SHIFT COORDINATOR/ASSISTANT MANAGER
Burger King Corp
10.2008 - 01.2011
- Delivering outstanding Guest service by maintaining a positive and friendly demeanor and connecting with each Guest
- Followed food safety guidelines for all products by providing fresh, quality products consistently for all Guests by adhering to all product build and presentation standards
- Responsible for the implementation of the company's Production Guides and Product Level System and ensures that the kitchen stations are using the proper procedures for food preparation and handling
- Supervise entry-level staffs, create and coordinate shift schedules, hire and train new employees, and enforce company policies and procedures.
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Implemented updated safety protocols, resulting in a safer workplace for all employees.
- Maintained current knowledge of all team position requirements.
- Facilitated open lines of communication between management and crew members, resolving issues promptly to maintain high morale levels.
- Provided constructive feedback to crew members, facilitating professional growth and development.
- Collaborated with management to identify areas for improvement within the team''s performance.
- Ensured compliance with company policies, local regulations, and industry standards through consistent training efforts.
- Coordinated schedules and resources effectively to ensure ample coverage during busy shifts while minimizing overtime costs.
- Streamlined the onboarding process for new hires, ensuring a smooth transition into their roles.
- Increased employee retention rates by fostering an engaging and supportive work environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Monitored security to protect employees, customers and property.
- Reviewed sales and gross profit report to assess company efficiency.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
REPUBLICA DE COLUMBIA HIGH SCHOOL
Rio Piedras, PRNo Degree - Job Training
STATE OF DELAWARE TRAINING-LEARNING CENTER
New Castle, DESkills
- Leadership
- Inventory Management
- Proactive
- Operational Management
- Multitasking & Prioritization
- Financial Management
- Sharp Attention to Detail
- Collaborative Teamwork
- Customer Service
- Coaching
- Supervision
- Problem Solving
- Professional boundaries
- Self-awareness
- Motivational Interviewing
- Ethical Practice
- Attention to Detail
- Collaboration and Teamwork
- Active Listening
- Microsoft Office
- Employee Training
- Goal Setting
- Data Confidentiality
- De Escalation Tactics
- Issue Reporting
- Microsoft Access
Alt Email
Yali_87@yahoo.com
Languages
Spanish
Native or Bilingual
Timeline
Social Services Technician
Division Of Health And Social Services
03.2024 - Current
DELIVERY DRIVER
DoorDash
10.2018 - Current
ADMINISTRATIVE SPECIALIST 1
10.2018 - 09.2019
CASHIER
FOOD LION
08.2014 - 03.2015
CREW MEMBER/SUPERVISOR
JAN KING CORP
03.2013 - 06.2014
CREW MEMBER
UNIWORLD MANAGEMENT SERVICES INC
11.2011 - 06.2013
CREW MEMBER/TRAINER/SHIFT COORDINATOR/ASSISTANT MANAGER
Burger King Corp
10.2008 - 01.2011
REPUBLICA DE COLUMBIA HIGH SCHOOL
No Degree - Job Training
STATE OF DELAWARE TRAINING-LEARNING CENTER
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