Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Cindy L. Lawson

Irmo,South Carolina

Summary

Clinic Supervisor with extensive experience in patient service and operational efficiency. Proven ability to delegate tasks effectively, resolve issues promptly, and lead teams to achieve organizational goals. Skilled in billing operations, with a strong track record of improving collection rates and reducing delinquency. Committed to process improvement and clear communication to enhance overall productivity.

Overview

26
26
years of professional experience

Work History

Billing Supervisor

Carolina Cardiology
Irmo, SC
08.2023 - 04.2025
  • Executed payments, organized deposits, and created invoices for financial operations management.
  • Maintained comprehensive records of transactions, including billings and payments received.
  • Reviewed customer account information for accuracy before submitting invoices for approval.
  • Updated knowledge of CPT and ICD-10 coding principles, regulations, and third-party billing requirements.
  • Collaborated with team members to identify and implement process improvements.

Clinic Supervisor/Billing Manager

LowCountry Cardiology
North Charleston, SC
01.2015 - 02.2022
  • Establish/implement goals, objectives, policies, procedures and systems for assigned clinic areas. Participates in development and implementation of clinical plans
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Trains/ orients, and supervises department personnel
  • Responsible for work assignment and daily operations
  • May assist with selection/ hiring, evaluating performance and recommending pay increases, promotions, or disciplinary action
  • Resolves problems to ensure compliance and regulations and standards
  • Helps fiscal management and other administrative staff to develop/implement cost effective policies and procedures for all clinical areas, which include billing, insurance, fee schedules, credit/collections, purchasing, and space planning
  • Monitors and controls clinical expenditures to remain within budget
  • Serves as liaison between clinic and external agencies
  • Works with medical staff to ensure quality patient care and services are provided
  • Participates in professional development activities to keep current with health care trends and practices
  • Maintains strictest confidentiality and privacy
  • Performs related work as required
  • Practice and adhere to “Code of Conduct” philosophy and “Mission and Value Statement”
  • Maintain cash box and make daily bank deposits
  • Enter hospital charges to include outpatient, inpatient and procedures and scan in all hospital reports
  • Print and correct all office and hospital dictation,offered support to billing staff, delegated billing duties to include denials,appeals,patient payments and calls
  • Printed A/R reports and worked collections reports to include calls, working with collection agencies and collecting payments on outstanding balances.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Built relationships with physicians to create steady referral pipeline.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance, policies and procedures.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Prepared and retained records, files and reports according to various government and practice standards.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Conducted routine facility inspections, identifying areas needing improvement.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Managed daily operations of 15 person clinic supporting approximately 600 patients per week

Reimbursement & Collections Specialist

Charleston Pulmonary Associates
Charleston, SC
01.2013 - 01.2015
  • Maintaining accounts receivable, appeals, A/R & tracking insurance monthly, filing all claims to include electronic and hardcopy, process insurance claims to include Medicare, Medicaid, BCBS and other commercial insurances
  • Answer billing questions from incoming and office patients, process credit card payments
  • Process patient and insurance overpayments
  • Enter all hospital and office charges. Established excellent rapport with employers, employees, and patients.
  • Prevented delays and claim denials by correcting information prior to submission
  • Followed up on denied and unpaid claims to resolve problems and obtain payments
  • Contributed knowledge to help improve financial management, billing and tracking systems
  • Trained department employees in proper billing and accounting procedures
  • Created documents in accordance with payer guidelines and submitted to appropriate parties
  • Employed clinical and billing codes expertise to correct billing inconsistencies
  • Delivered timely information to insurance representatives to resolve common and complex issues
  • Coordinated with insurance providers to verify customer's policy benefits in relation to claims
  • Processed payment via telephone and in person with focus on accuracy and efficiency
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification
  • Generated financial statements and reports detailing accounts receivable status
  • Monitored outstanding invoices and performed collections duties

Billing Coordinator

National Allergy & Asthma
Charleston, SC
01.2012 - 01.2013
  • Duties include, maintaining accounts receivable, appeals, A/R & tracking insurance monthly, filing all claims using 3rd party billing, process insurance claims to include Medicare, Medicaid, BCBS and other commercial insurances
  • Answer billing questions from incoming and office patients, process credit card payments
  • Process patient and insurance overpayments
  • Established excellent rapport with employer, employees, and patients.
  • Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
  • Referred past due payments to collections department.

Billing/Front Office Manager

Dillon Internal Medicine
Dillon, SC
01.2008 - 01.2012
  • Maintain and print doctor schedules, print collections reports, order office supplies,ensure study workflow,hire and train new employees,develop and implement office policies and procedures,monitor and supervise front office and billing staff.
  • Created, prepared and delivered reports to various departments
  • Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities

Reimbursement and Collections Specialist

Lowcountry Infectious Disease
Charleston, South Carolina
01.1999 - 01.2006
  • Maintaining accounts receivable, ICD 9 and CPT coding
  • Process insurance claims include Medicare, Medicaid, HMO’s and PPO’s
  • Collections reports, patient balance reports and sent patient accounts to Collection Agency
  • Enter all hospital, office charges and transcription
  • Order supplies and make deposits
  • Post all payments
  • Schedule appointments, file charts and call patients
  • Established excellent rapport with employers, employees, and patients.
  • Counseled debtors on payment options and arranged installment agreements
  • Maintained high volume of calls and met demands of busy and productive group
  • Recorded all information regarding financial status of customers
  • Negotiated to collect balance in full
  • Trained new team members on scripts, company services and collection strategies
  • Researched accounts and completed due diligence to resolve collection problems
  • Counseled debtors on payment options and arranged installment agreements.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Processed payments and applied to customer balances.

Education

Associate of Science - Business Administration

Trident Technical College
Charleston, SC
2001

Coding Specialist Certified -

Trident Technical College
North Charleston, South Carolina
1999

Associate of Science -

Trident Technical College, Medical Transcription
North Charleston, South Carolina

Skills

  • ICD10 I&II, CPT 10 I&II, medical terminology, healthcare content and structure,
  • Medical office procedures, Medicare & Commercial insurances
  • Guidelines, transcription, Eclinicalworks, Centricity, Microsoft and Excel
  • Accounts Payable and Accounts Receivable
  • Referral Verification
  • Quality Control Procedures
  • Employee Work Scheduling
  • Employee Recruitment and Hiring
  • Clinical Documentation Management
  • Employee Performance Evaluations
  • Employee Training Program
  • Work Assignments
  • Code Compliance
  • Administrative Staff Supervision
  • Patient Health Information Access
  • Clerical Support
  • Electronic Health Records Systems
  • Problem Resolution
  • Operational Procedures
  • Task Prioritization
  • Customer Service Standards
  • Office Supplies and Inventory
  • Procedural Changes
  • Medicare Compliance
  • Accreditation Coordination
  • Administrative Support
  • Office Organization
  • Health Information Systems (HIS)
  • HIPAA Guidelines
  • Medical Information Collection
  • Financial Transactions
  • Compliance Oversight
  • Financial Reporting Coordination

Timeline

Billing Supervisor

Carolina Cardiology
08.2023 - 04.2025

Clinic Supervisor/Billing Manager

LowCountry Cardiology
01.2015 - 02.2022

Reimbursement & Collections Specialist

Charleston Pulmonary Associates
01.2013 - 01.2015

Billing Coordinator

National Allergy & Asthma
01.2012 - 01.2013

Billing/Front Office Manager

Dillon Internal Medicine
01.2008 - 01.2012

Reimbursement and Collections Specialist

Lowcountry Infectious Disease
01.1999 - 01.2006

Associate of Science - Business Administration

Trident Technical College

Coding Specialist Certified -

Trident Technical College

Associate of Science -

Trident Technical College, Medical Transcription

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Cindy L. Lawson