Cindy Lou Elsholz

Admit all patients to the Emergency Department via ambulance and Walk-ins, full registration with insurance verification, copay collection, deposit balance, support nursing, answer patient & family requests

• Applied administrative knowledge and courtesy to explain modality and surgical procedures to patients.
• Facilitated communication between patients and specialists with corresponding Nephrologists departments and staff.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Utilized Microsoft Excel to track & facilitate approximately 350 patients through the multi-step progress towards Home Dialysis. Enabled all communication & provided documentation to appropriate surgeons, Nephrologists and prospective home dialysis units.
• Utilized Microsoft Outlook to edit, create and share confidential information & documents with surgeons, care planners & dialysis units
• Maintained confidential health information according to state and federal regulations.
• Served as a reliable resource for colleagues seeking guidance on challenging situations or unfamiliar aspects of care navigation.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
• Updated patient demographics, copies taken of photo ID and insurance card(s). Verify insurance if new. Referral obtained if needed.
• Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
• Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs. (Hillsboro Office Lead)
• Maintained company handbook to outline policies and provide insights to company mission and values.
• Educated staff members with new procedures and updated protocols.
• Confirmed appointments, communicated with patients and updated patient records prior to appointments.
• Managed multiple tasks and met time-sensitive patient needs.
• Greeted incoming patients & visitors professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and triaged caller with appropriate physicians or care provider.
• Answered large volume of incoming calls daily to resolve caller issues, page appropriate covering physician and schedule appointments.
• Provided clerical support to physicians by copying, faxing and electronically importing documents.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing. Verified insurance & eligibility & obtained insurance referral if needed. Updated patient accounts.
• Prepared initial patient charts for admission to NWRC.
• Taught patients about medications, procedures and follow-up instructions.
• Taught patients & staff telehealth procedures during pandemic.
• Obtained all prescribed laboratory testing and reports.
• Obtained client medical history, medication information, symptoms and allergies.
• Called and faxed pharmacies to submit prescriptions and refills.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Initiate and follow through with all necessary prior-authorization requests for medication, procedures and diagnostic testing.
• Management of various travel clinics for physicians
• Scheduled kidney biopsies, venograms, IV Iron, anemia therapy, diagnostic testing per Nephrologists instructions.
• Data entry & management of all inpatient physician charges into Ideal and Doctalk software for up to 30 physicians.
• Assisted clinic with transition to electronic patient charts in 1999 (GE Centricity).
• Processed high-volume of daily faxes and import records if needed including data-entry lab results.
• Hillsboro Office Lead - 3 years (2016-2018)

• Answered all incoming calls. Message provided with chart for physician review.
• Patient check-in / check-out, scheduling.
• Provided patients with appointment reminders.
• Collected patient co-pays, payments on accounts, daily deposit reconciliation for each office.
• Collected, sorted and distributed mail and prepared mail, messages and courier deliveries.
• Prescriptions phoned in to pharmacies per MD instructions.
• Scheduling kidney biopsies, diagnostic testing, IV Iron & anemia therapy. Insurance prior-authorizations obtained if needed.

• New patient admissions & discharges including orientation for new patients. Copies of photo ID & insurance cards taken. Registration completed and consent forms signed.
• Supported nursing staff with administrative tasks for daily operations.
• Medical records management for new, active & inactive charts.
• Managed incoming calls and directed to appropriate staff members.
• Data entry of all patient daily charges.
• Census and other pertinent patient information updated and tracked with MS Access.
• Processed lab paperwork and requests according to physicians' orders.
• Developed training protocols for new unit secretaries.
• Monitored inventory levels and advised management of need for replenishment.
• Executed administrative duties to facilitate unit tasks and meet team goals.
• Maintained current and accurate patient medical records.
• Maintained rapport with physicians, nurses and other healthcare personnel frequenting the unit.
• Scheduled periodic labs to be done per physician orders. Dialysis prescriptions based on test results.
• Completed administrative patient intakes with case histories, insurance information and mandated government forms.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Initiate calls & welfare checks to patients who missed scheduled treatments.
• Initiate 9-1-1 when advanced care required for unstable patients. Records gathered for EMT to transport with patient to hospital.

• Handled receipt, accession & processing of blood & body fluid specimens within the 381-bed hospital. Priority specimens identified and resulted as requested.
• Worked flexible hours across evening, night, weekend and holiday shifts.
• Dispatched phlebotomists as needed throughout hospital campus.
• Carried out day-to-day duties accurately and efficiently.
• Minimized infection risk by regularly cleaning and disinfecting work areas and equipment.
• Monitored inventory levels of supplies, equipment and PPE used and placed orders for replacements.
• Accuracy maintained as all specimens added to lab computer
• Prepared solutions, stains and reagents in accordance with standards.
• lab results provided to incoming callers and periodic ward reports.
• Documented routine laboratory instrument maintenance and corrective actions.
• Oversaw items in inventory and reordered before supplies diminished.
• Obtained samples for testing following standard protocols.
• Implemented lab procedures to prevent errors and protect staff.
• Maintained documentation on tests performed in lab.
• Prepared samples for shipping and disposed of bodily fluids in proper containers.
• Prepared lab supplies & lab requisitions to customer locations within specific time-frames.
• Prepared and maintained accurate blood bank databases for easy retrieval of transfusion information. Information hand-charted to prevent transfusion errors.
• Exceeded goals through effective task prioritization and great work ethic.

Incoming calls, patient scheduling, chart maintenance, photo copied medical records and other documentation needed for Dr Meg's court cases.

Incoming calls processed and routed to customer's neighborhood "dealer". Most issues related to a daily missing newspaper. Messages taken on 3 part form and distributed accordingly. Miscellaneous filing done between calls.