CINDY M. CHAVIS-DAVIS

Work History

Child Protective Services Intake Supervisor

Guilford County Department of Health and Human Services

12.2023 - Current

Oversee the intake process for child abuse and neglect reports
Lead and supervise a team of six social workers handling child welfare intake cases
Manage approximately 30 intake calls per day
Review and approve intake assessments and case determinations
Provide guidance on complex cases and make critical decisions regarding child safety
Ensure proper documentation and compliance with legal and regulatory requirements
Ensure timely and accurate assessment of reports to determine the appropriate level of intervention
Coordinate with law enforcement, medical professionals, and other stakeholders as needed
Provide regular supervision, coaching, and support to team members
Conduct performance evaluations and implement professional development plans
Ensure adherence to agency policies, procedures, and best practices
Develop and deliver training programs for intake social workers
Stay updated on current trends, research, and best practices in child welfare
Promote a culture of continuous learning and improvement within the team
Foster strong working relationships with community partners and external agencies
Represent the agency in meetings, conferences, and public forums
Communicate effectively with staff, clients, and stakeholders.

Child Protective Services Supervisor

Guilford County Department of Health and Human Services

01.2015 - Current

Led and supervised a team of five social workers handling child welfare cases
Managed approximately 75 cases per month
Oversaw the intake process for child abuse and neglect reports
Reviewed and approve intake assessments and case determinations
Provide guidance on complex cases and make critical decisions regarding child safety
Ensured proper documentation and compliance with legal and regulatory requirements
Ensured timely and accurate assessment of reports to determine the appropriate level of intervention
Coordinated with law enforcement, medical professionals, and other stakeholders as needed
Provide regular supervision, coaching, and support to team members
Conducted performance evaluations and implement professional development plans
Ensured adherence to agency policies, procedures, and best practices
Developed and deliver training programs for intake social workers
Stayed updated on current trends, research, and best practices in child welfare
Promoted a culture of continuous learning and improvement within the team
Fostered strong working relationships with community partners and external agencies
Represented the agency in meetings, conferences, and public forums
Communicated effectively with staff, clients, and stakeholders.

Social Worker III (Child Protective Services)

Guilford County Department of Health and Human Services

08.2012 - Current

Investigated allegations of child abuse, neglect, or dependency by interviewing alleged victims, alleged perpetrators, and other relevant parties, and gathered evidence
Managed a caseload of approximately 25 cases per month
Assessed safety and well-being of children in potentially harmful situations, determining level of risk, and making decisions about children's immediate and long-term safety
Maintained detailed and accurate records of investigations, findings, and actions taken
Prepared and submitted reports to appropriate authorities and court officials as required
Developed and implemented intervention plans to address needs of children and family, which included referrals to support services, therapy, or emergency placement
Provided testimony in court regarding findings of investigations, recommendations for child safety, and other relevant information
Worked closely with law enforcement, medical professionals, educators, and other social service agencies to coordinate efforts and provide comprehensive support for children and families
Responded to emergency situations where children were in immediate danger, including removing children from unsafe environments when necessary
Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs
Engaged with families to provide support, education, and resources aimed at improving family dynamics and ensuring child safety
Monitored cases after initial investigation to ensure that children remained safe and that families were following through with recommended services and interventions and in compliance with safety plans
Participated in ongoing training and professional development to stay current with best practices, legal requirements, and new approaches in child welfare.

Resident Monitor

Dismas Charities Inc.

11.2009 - 03.2020

Maintained security order and discipline within a federal halfway house
Supervised 160 residents, enforced facility rules, and ensured the safety and security of residents, staff, and the public
Monitored the activities and behavior of residents to ensure compliance with facility rules and regulations
Performed security checks and responded to emergencies such as fights, riots, or medical issues, following established protocols
Maintained accurate records of resident activities, incidents, and disciplinary actions
Documented detailed reports on incidents, inmate behavior, and other relevant information.

Part-time Adjunct Professor

ITT Technical Institute

01.2013 - 09.2016

Delivered lectures, led classroom discussions, and provided practical training in Criminal Justice topics
Prepared syllabi, course materials, and lesson plans that met academic standards and student needs
Designed and graded exams, assignments, and projects to evaluate student performance
Advised students on academic and career paths offering mentorship and writing letters of recommendation
Stayed current with the developments in the field of criminal justice through ongoing research and networking with other professionals
Participated in departmental meetings, contributing to program reviews, and fulfilling other administrative tasks as required
Engaged with the community including law enforcement agencies, legal professionals, and other relevant organizations, to enhance the educational experience and provide students with networking opportunities.
Taught Criminal Justice and General Education courses, providing instruction to up to 50 undergraduate students.

Juvenile Court Counselor

Department of Juvenile Justice and Delinquency/Prevention

01.2010 - 08.2012

Managed approximately 30 juvenile offenders
Provided individual and group counseling to juveniles to address behavioral issues, emotional problems, and other personal challenges
Prepared reports for court hearings, presented findings, and made recommendations to judges regarding the treatment and disposition of cases
Developed and implemented rehabilitation plans, including community service, educational programs, and other interventions to help juveniles reform
Worked with families of juvenile offenders to provide support, mediation, and to involve them in the rehabilitation process
Collaborated with schools, social services, mental health professionals, and law enforcement agencies to provide comprehensive care and services
Monitored juveniles’ compliance with court orders, probation terms, and treatment plans
Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Guided clients in developing skills and strategies for dealing with problems.
Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
Conducted assessments to determine progress and performance and report findings to relevant authorities.
Implemented evidence-based therapeutic interventions to promote positive behavior change.
Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
Communicated regularly with other professionals involved in the client's care for coordinated service delivery efforts.
Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
Advocated for clients' needs, connecting them with community resources to support their well-being.

Social Worker III (Child Protective Services Investigator)

Guilford County Department of Social Services

12.2004 - 02.2010

Investigated allegations of child abuse, neglect, or dependency by interviewing alleged victims, alleged perpetrators, and other relevant parties, and gathered evidence
Managed a caseload of approximately 25 cases per month
Assessed the safety and well-being of children in potentially harmful situations, determining the level of risk, and making decisions about the child’s immediate and long-term safety
Maintained detailed and accurate records of investigations, findings, and actions taken
Prepared and submitted reports to the appropriate authorities and the court as required
Developed and implemented intervention plans to address the needs of the child and family, which included referrals to support services, therapy, or emergency placement
Provided testimony in court regarding the findings of investigations, recommendations for child safety, and other relevant information
Worked closely with law enforcement, medical professionals, educators, and other social service agencies to coordinate efforts and provide comprehensive support for children and families
Responded to emergency situations where children were in immediate danger, including removing children from unsafe environments when necessary
Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Engaged with families to provide support, education, and resources aimed at improving family dynamics and ensuring child safety
Monitored cases after the initial investigation to ensure that children remained safe and that families were following through with recommended services and interventions and in compliance with the safety plan
Participated in ongoing training and professional development to stay current with best practices, legal requirements, and new approaches in child welfare.

Juvenile Court Counselor

Department of Juvenile Justice and Delinquency/Prevention

03.2002 - 12.2004

Managed approximately 30 juvenile offenders
Provided individual and group counseling to juveniles to address behavioral issues, emotional problems, and other personal challenges
Prepared reports for court hearings, presented findings, and made recommendations to judges regarding treatment and disposition of cases
Developed and implemented rehabilitation plans, including community service, educational programs, and other interventions to help juveniles reform
Worked with families of juvenile offenders to provide support, mediation, and to involve them in rehabilitation process
Collaborated with schools, social services, mental health professionals, and law enforcement agencies to provide comprehensive care and services
Monitored juveniles’ compliance with court orders, probation terms, and treatment plans
Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Educated clients on available community resources, fostering sense of empowerment and self-sufficiency.
Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Guided clients in developing skills and strategies for dealing with problems.
Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
Conducted assessments to determine progress and performance and report findings to relevant authorities.
Implemented evidence-based therapeutic interventions to promote positive behavior change.
Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
Communicated regularly with other professionals involved in client's care for coordinated service delivery efforts.
Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
Advocated for clients' needs, connecting them with community resources to support their well-being.

Social Worker III (Child Protective Services Investigator)

Cumberland County Department of Social Services

01.1998 - 01.2002

Investigated allegations of child abuse, neglect, or dependency by interviewing alleged victims, alleged perpetrators, and other relevant parties, and gathered evidence
Managed a caseload of approximately 25 cases per month
Assessed safety and well-being of children in potentially harmful situations, determining level of risk, and making decisions about children's immediate and long-term safety
Maintained detailed and accurate records of investigations, findings, and actions taken
Prepared and submitted reports to appropriate authorities and court officials as required
Developed and implemented intervention plans to address needs of children and family, which included referrals to support services, therapy, or emergency placement
Provided testimony in court regarding findings of investigations, recommendations for child safety, and other relevant information
Worked closely with law enforcement, medical professionals, educators, and other social service agencies to coordinate efforts and provide comprehensive support for children and families
Responded to emergency situations where children were in immediate danger, including removing children from unsafe environments when necessary
Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs
Engaged with families to provide support, education, and resources aimed at improving family dynamics and ensuring child safety
Monitored cases after initial investigation to ensure that children remained safe and that families were following through with recommended services and interventions and in compliance with safety plans
Participated in ongoing training and professional development to stay current with best practices, legal requirements, and new approaches in child welfare.

Social Worker II (Psychological Services)

Lumberton Correctional Institution

01.1995 - 01.1998

Assessed inmates’ needs, developed rehabilitation plans, facilitated therapy and medication management sessions, and assisted with reentry programs to ensure successful reintegration into society
Addressed ranges of issues, including mental health, substance abuse, and family relationships, aiming to reduce recidivism and promote positive outcomes for offenders
Managed approximately 150 inmates covering nine correctional facilities across the South Central area of the state

Correctional Case Analyst

Hoke Correctional Diagnostic Center

01.1993 - 01.1995

Assessed inmates admitted to The North Carolina Department of Corrections by identifying significant crime and confinement related problems and their potential solutions, to arrive at impressions of overall potentials of inmates
Interviewed approximately 12 inmates daily
Identified long-term problems that continued throughout entire reception/diagnostic process, through observation of behavior, test data, interviewing sessions, and any other available information to develop most appropriate plans for custody levels and placement
Obtained social history, criminal history, medical and mental health history information to develop case files and assist in making appropriate location assignments based on individual factors as well as crime-related factors.

Correctional Programs Assistant I

Harnett Correctional Institution

01.1991 - 01.1993

Managed a caseload of approximately 85 inmates in a medium custody correctional facility to assess needs and make appropriate recommendations for supportive services
Provided supportive counseling and case management to address ongoing issues, needs, and provided appropriate referrals to address identified needs
Assigned inmates to various programs based on their work history, education, potential and individual interest

Correctional Officer

North Carolina Correctional Institution for Women

03.1990 - 01.1991

Maintained security order and discipline within a correctional facility of over 500 female inmates
Supervised inmates, enforced facility rules, and ensured safety and security of inmates, staff, and public
Monitored activities and behavior of inmates to ensure compliance with facility rules and regulations
Performed security checks and responded to emergencies such as fights, riots, or medical issues, following established protocols
Maintained accurate records of inmate activities, incidents, and disciplinary actions
Documented detailed reports on incidents, inmate behavior, and other relevant information.

Summary

Overview

Work History

Child Protective Services Intake Supervisor

Child Protective Services Supervisor

Social Worker III (Child Protective Services)

Resident Monitor

Part-time Adjunct Professor

Juvenile Court Counselor

Social Worker III (Child Protective Services Investigator)

Juvenile Court Counselor

Social Worker III (Child Protective Services Investigator)

Social Worker II (Psychological Services)

Correctional Case Analyst

Correctional Programs Assistant I

Correctional Officer

Education

Master of Science - Human Services/Social And Community Services

Bachelor of Arts - Political Science/Criminal Justice

Skills

Workphone

References

Timeline

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