Cindy M. Lyons
Bulverde
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Coordinator
GDIT
07.2024 - 06.2025
- Tracked placements and progress of minors in Office of Refugee Resettlement care.
- Conducted weekly case reviews at ORR-funded care provider sites.
- Assessed safety of reunification options through interviews with children.
- Completed timely reviews and assessments.
- Assisted care provider staff in addressing special needs and identifying human trafficking victims.
- Created detailed reports on client progress for review by supervisors.
- Participated in weekly team meetings to share updates about current cases.
- Provided assistance with applications for public benefits such as Medicaid or food stamps.
- Coordinated case management processes to ensure timely service delivery for clients.
Lead Case Manager
Compass Connections
05.2023 - 06.2024
- Developed and implemented individualized care plans tailored to client needs and goals.
- Facilitated training sessions for new staff, promoting knowledge sharing and skill development.
- Advocated for clients'' needs at all levels of the organization, promoting positive change in service delivery models.
- Researched best practices and developed strategies to improve program outcomes.
- Developed and implemented training programs for staff.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Quarterly reports
- Daily census report.
Children's Ministry Director
The Fellowship of San Antonio
01.2018 - 08.2023
- Developed engaging curriculum fostering spiritual growth and development for children.
- Coordinated weekly activities, ensuring alignment with ministry goals and community needs.
- Recruited, trained, and mentored volunteer staff to enhance program effectiveness and support.
- Implemented safety protocols promoting child welfare during events and activities.
- Organized outreach programs connecting families with church resources and community services.
- Established collaborative relationships with parents, encouraging involvement in children's ministry initiatives.
- Led strategic planning sessions to align ministry vision with broader church objectives and community outreach efforts.
- Recruited trained, and mentored volunteers to ensure effective program delivery and foster a spirit of teamwork.
- Conducted regular evaluations on staff and volunteer performance, providing constructive feedback for improvement when necessary.
- Collaborated with other ministry leaders to develop cohesive programming that promoted spiritual growth across all ages.
- Led dynamic worship experiences, incorporating music, storytelling, and interactive activities to engage children in learning biblical truths.
- Managed budgets for the Children''s Ministry department, allocating resources efficiently to maximize impact on children''s lives.
- Prepared, coordinated and distributed information about yearly schedule of activities and classes.
- Analyzed revenue and program cost data to determine budget priorities.
- Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
- Trained and supervised religious education instructional staff.
- Implemented creative outreach strategies designed specifically to connect with unchurched families in the community effectively.
Assistant Lead Case Manager
Compass Connections
07.2022 - 05.2023
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Led team in implementing operational improvements to enhance service delivery and client satisfaction.
- Streamlined scheduling processes, increasing efficiency and reducing response times for client requests.
- Developed training materials to support onboarding of new employees and ensure compliance with operational standards.
- Analyzed workflow processes, identifying areas for improvement and implementing strategic solutions that increased effectiveness.
- Maintained quality and cleanliness of work area and equipment.
- Evaluated staff performance regularly against established benchmarks; provided constructive feedback aimed at fostering continuous improvement.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Developed and implemented training programs for staff.
Case Manager
Compass Connections (BCFS)
07.2016 - 07.2022
- Coordinated client assessments to identify needs and develop tailored service plans.
- Facilitated communication between clients, families, and service providers to ensure continuity of care.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Demonstrate knowledge of all Residential Services policies and procedures
- Compile, prepare, submit, and maintain accurate records, files, forms.
- Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families.
- Maintained up-to-date case records with case activity status
Zone Supervisor Staff Secure
Compass Connections (BCFS)
10.2015 - 10.2016
- Effective leadership skills in daily management of programming to include providing supportive coaching and personnel management of direct care staff and the safety of the children.
- Exhibit professionalism through direct leadership and role modeling, adherence to policies and procedures and utilization of performance management.
- Supervise assigned direct care staff from the start of the assigned shift until relieved.
- Plan, organize and supervise activities for children in accordance with daily activity schedule.
- Monitor, coordinate and delegate daily operations as needed throughout the shift.
- Maintain knowledge of positive child management techniques including verbal redirection, de-escalation, and containment.
- Develop and maintain effective working relationships with personnel and/or other professionals including law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources.
Education
BACHELOR OF ARTS - BIBLICAL & THEOLOGICAL STUDIES
Baptist University of The Americas
05.2010
High School Diploma - SPORTS THERAPIST CERTIFICATION
Rialto High School
01.2004
Skills
- Experienced with Microsoft Office applications
- Clear verbal communication
- Strong organizational skills
- Skilled in simultaneous task execution
- Client support
- Cross-functional collaboration
- Constructive outlook
- Problem-solving skills
- Client case management
- Conflict resolution strategies
- Compliance management
- Collaborative team management
- Effective communication
- Accurate data reporting
- Confidentiality assurance
- Leadership in administration
- Accurate case file preparation
- Proficient in candidate assessment
- Effective team collaboration
- Salesforce and Workday proficiency
Certification
Sports Therapist Certification, Rialto High School, January 2024
Wedding/Event Planner 2014
Languages
Spanish
Native/ Bilingual
Timeline
Case Coordinator
GDIT
07.2024 - 06.2025
Lead Case Manager
Compass Connections
05.2023 - 06.2024
Assistant Lead Case Manager
Compass Connections
07.2022 - 05.2023
Children's Ministry Director
The Fellowship of San Antonio
01.2018 - 08.2023
Case Manager
Compass Connections (BCFS)
07.2016 - 07.2022
Zone Supervisor Staff Secure
Compass Connections (BCFS)
10.2015 - 10.2016
High School Diploma - SPORTS THERAPIST CERTIFICATION
Rialto High School
BACHELOR OF ARTS - BIBLICAL & THEOLOGICAL STUDIES
Baptist University of The Americas
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