I am a highly energetic, driven and motivated individual, with a love of learning and a knack for leadership, teamwork and growing in a company. I am experienced within the sciences, Spanish translation, pet care, fitness, customer services, geriatric care and recreational activities.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Drive Up
New Rochelle, NY
03.2024 - Current
Developed and implemented strategies to increase customer satisfaction and loyalty.
Established processes to ensure efficient workflow throughout the organization.
Initiated new projects that resulted in increased productivity across all departments.
Provided leadership during times of organizational change or crisis situations.
Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Analyzed customer feedback data to develop action plans for improving services offered.
Collaborated with other departments to ensure timely completion of projects within budget constraints.
Ensured compliance with all applicable laws, regulations, industry standards.
Reviewed contracts before signing them on behalf of the organization.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Enforced customer service standards and resolved customer problems to uphold quality service.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Conducted quality, timely performance feedback and performance appraisals.
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Reviewed completed work to verify consistency, quality and conformance.
Produced thorough, accurate and timely reports of project activities.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Established and maintained effective communication with staff members to ensure efficient operations.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Assisted in the development of operational strategies to ensure efficient and productive operations.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Ensured compliance with safety regulations and company policies.
Managed customer service inquiries and complaints in a timely manner.
Maintained up-to-date knowledge of company products and services.
Collaborated with management on developing strategic plans for achieving business goals.
Communicated regularly with customers to gain insights into their needs.
Established processes for monitoring customer satisfaction levels.
Implemented new procedures or systems to improve efficiency within the organization.
Facilitated interdepartmental communication by attending meetings or providing updates.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated daily tasks to team members to optimize group productivity.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Ensured that customer service standards were met or exceeded at all times.
Recreation Leader/Assistant Director
Willow Towers
New Rochelle, NY
07.2022 - 07.2023
Engaged with participants to encourage involvement in different recreational activities.
Participated in games and recreational activities which encouraged individuals and staff to join in.
Supported site leader in coordinating and executing different projects.
Assisted with smooth and efficient transitions between arrival, room periods, activities, field trips, snacks and departures.
Mentored staff and residents in safety procedures and protocols to prevent accidents and injuries.
Alleviated issues which arose between residents to maintain positive, fun environment.
Promoted fun, safe and inclusive environment by monitoring activity of residents to identify and address behavioral issues.
Helped participants enjoy activities while ensuring adherence to protocol.
Planned, organized, facilitated and promoted diverse recreational programs.
Coordinated daily schedule of activities to assigned residents and managed transitions to ensure timely arrival.
Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
Developed events and programs in consideration of needs, abilities and interests of participants.
Advertised for upcoming events to promote engagement and involvement.
Remained cognizant of residents dietary restrictions and allergies, confirming proper snacks and meals were distributed to each resident.
Mediated conflicts between residents by redirecting
Established, identified and assessed event goals and intended outcomes.
Oversaw event calendar and planning for Dementia-area projects.
Planned, organized and delivered therapeutic recreational services to residents. encouraging participation in activities.
Led parties, sing-a-longs, bingo, exercises, cooking, crafts and food-related socials for nursing home residents.
Cultivated relationships with patrons and residents to understand unique individual needs and implemented therapeutic recreational activities.
Set up facility areas with supplies, tables and chairs for planned activities.
Connected personally with residents to improve participation and enjoyment.
Monitored group safety and quickly intervened to end unsafe behaviors.
Adapted various treatment activities to meet specific needs of individual patients.
Built relationships with participants through positive attitude and communication.
Coordinated with HHA to support with tasks such as care management to achieve goals.
Evaluated documentation and identified materials requiring updates.
Developed staff schedules and delegated assignments for subordinate employees.
Life Enrichment Leader
The Osborn
Rye, NY
03.2022 - 07.2022
Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Helped participants enjoy activities while ensuring adherence to protocol.
Planned, organized, facilitated and promoted diverse recreational programs.
Coordinated daily schedule of activities to assigned residents and managed transitions to ensure timely arrival.
Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
Developed events and programs in consideration of needs, abilities and interests of participants.
Advertised for upcoming events to promote engagement and involvement.
Established, identified and assessed event goals and intended outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Remained cognizant of resident dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
Coordinated daily schedule of activities to assigned residents and managed transitions to ensure timely arrival.
Front Desk Associate
Blink Fitness, Equinox Holdings
Yonkers, NY
11.2020 - 03.2022
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Set guest and group reservations and processed check-ins and check-outs.
Trained newly hired employees on front desk procedures and business operations.
Reviewed accounts to assess open charges and answer diverse customer questions.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Verified and collected client payments.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Managed customer complaints and rectified issues to complete satisfaction.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Answered phone and emails to make reservations and take guest information.
Contacted customers and guests to confirm reservations.
Managed guest check-in and check-out procedures, reservations and payments.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Delivered friendly and knowledgeable support to current and prospective customers.
Secured guest valuables in main safe or individual boxes.
Employee of the month for September 2021
Spanish Interpreter
Alan Binger ESQ
New Rochelle, NY
03.2015 - 04.2020
Provided appropriate contextual information to increase clients understanding of translations.
Reviewed and translated documents, forms and technical materials in both English and Spanish.
Upheld original emotion, tone, context and content of original messages.
Interpreted conference calls and other workplace communications in real-time.
Traveled to medical appointments to provide interpreting services for injury lawsuit clients.
Supplied thorough, accurate and ethical interpreter services for individuals with limited English speaking skills.
Maintained confidentiality of all data during interpreting sessions due to sensitive nature of discussions.
Delivered translation and customer service to injury lawsuit clients.
Delivered real-time, accurate oral translations and interpretations for clients.
Sat in on meetings and medical appointments to provide clients with oral translations of conversations and information.
Pet Sitter
Freelance
New Rochelle , NY
01.2012 - Current
Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
Fed animals twice daily and refilled water dish for fresh water supply.
Applied ointments and other medication to treat eyes, skin and other body parts.
Changed bedding weekly to promote optimal health and comfort for each animal.
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.
Developed long-term relationships with clients and bonded with animals through regular contact.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Performed scheduled walks and activities with outdoor pets.
Provided seamless communication to inform pet owners of visits and pet status.
Offered animals ample exercise opportunities through walks and play activities.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Biology Research Assistant
Mercy College
Dobbs Ferry, NY
05.2020 - 06.2020
Applied high degree of accuracy and precision when preparing documentation of research procedures and data gathered.
Performed quantitative analysis and other data research using NCBI software to identify trends and opportunities.
Drafted reports and presentations to illustrate research findings.
Worked effectively in cross-functional, fast-paced environment to complete lab research tasks.
Conducted lab and field work to collect and prepare biological research samples.
Recreational Volunteer
United Hebrew Nursing Home
New Rochelle, NY
07.2017 - 04.2018
Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
Explained principles, techniques and safety requirements to activity participants to prevent injury.
Advertised for upcoming events to promote engagement and involvement.
Helped participants enjoy activities while ensuring adherence to protocol.
Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
Developed events and programs in consideration of needs, abilities and interests of participants.
Maintained facilities, grounds and equipment to ensure community safety and attract attention.
Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
Organized and lead variety of small and large group activities, including field trips, catering and exercise activities.
Established, identified and assessed event goals and intended outcomes.
Mediated conflicts between residents by appropriate intervention.
Promoted monthly events and activities to increase participation and revenue.
Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
Promoted fun, safe and inclusive environment by monitoring activity of residents to identify and address behavioral issues.
Enforced discipline and policies to protect safety of recreational activity participants.
Observed participants for signs of physical distress and stopped activity to administer care.