Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Ray

Manila,AR

Summary

Personable and dedicated Customer Service Representative with extensive experience in mail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

21
21
years of professional experience

Work History

Sales and Service Clerk

United States Post Office
Leachville, AR
12.2009 - Current
  • Answered telephone and in-person customer questions about available services and products.
  • Oversaw cleaning and organization of reception area and checkout counter.
  • Managed document control by issuing service orders, assigning numbers and tracking paperwork.
  • Accepted payments, issued receipts and filed documents to administer work orders.
  • Placed inventory orders and restocked office supplies, toiletries and printer paper.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Communicated with customers and employees to answer questions or explain information.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Processed accounts payable and accounts receivable updates to maintain current financial records.

Sales and Service Clerk

United States Post Office
Osceola, AR
08.2003 - 12.2009
  • Answered telephone and in-person customer questions about available services and products.
  • Oversaw cleaning and organization of reception area and checkout counter.
  • Managed document control by issuing service orders, assigning numbers and tracking paperwork.
  • Accepted payments, issued receipts and filed documents to administer work orders.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.

Education

High School Diploma -

Manila High School
Manila, AR
05.1992

Some College (No Degree) -

Arkansas Northeastern College
Blytheville, AR

Skills

  • Administrative Support
  • Administrative Assistance
  • Product and Service Knowledge
  • Service Department Practices
  • Handling Payments
  • Cash Management
  • Mail Sorting
  • Bookkeeping
  • Product and Service Sales
  • Cash Handling
  • Spreadsheet Development
  • Billing and Invoicing
  • Schedule and Calendar Management
  • Administrative Tasks
  • Customer Satisfaction
  • Stocking and Replenishing

Timeline

Sales and Service Clerk

United States Post Office
12.2009 - Current

Sales and Service Clerk

United States Post Office
08.2003 - 12.2009

High School Diploma -

Manila High School

Some College (No Degree) -

Arkansas Northeastern College

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Cynthia Ray