Cindy Relle Thompson
Queens,NY
Summary
A dedicated and adaptable professional with 17 years of diverse experience in Hospitality, Healthcare, and Personal Care. Over the past six years I have worked as an Aid Assistant in Physical Therapy Clinics and as Personal Care Assistance for elderly individuals and young children (infants to age eight). Prior to that, I spent 11 years in Hospitality Industry, excelling in roles such as cashier, receptionist, waitress, bartender, and kitchen assistant. I am seeking for an opportunity to leverage my extensive customer service, caregiving, and organizational skills and open for new opportunity that will allow me to apply my skills while fostering personal and professional growth ina dynamic and supportive environment.
Overview
17
17
years of professional experience
Work History
Personal Care Assistant
Private Clients
07.2020 - Current
- Assisted clients with daily living needs such as bathing, dressing, grooming to maintain self-esteem and general wellness. Monitored intake food and medication to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Monitor temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff. Monitored clients' overall health and well-being and noted significant changes.
Therapy Aide
JPM Physical Therapy
06.2021 - 01.2022
- Improved patient experiences by providing emotional support and encouragement during challenging therapy sessions.
- Disinfected tools, equipment and surfaces between patients.
- Supported patients with mobility challenges, utilizing proper body mechanics and assistive devices.
- Improved patient mobility using passive and active therapeutic exercises.
- Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
Waitress/Restaurant Cashier
Turkish Restaurant
04.2019 - 02.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Used cash registers and credit card machines to cash out customers.
- Inspected dishes and utensils for cleanliness.
- Processed orders and sent to kitchen employees for preparation.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Hospitality Worker
Echo Lake Country Club
03.2018 - 02.2019
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized work environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Communicated with customers to promptly resolve complaints and address inquiries.
Hospitality Worker
Americana Food Company Kuwait
08.2012 - 08.2017
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff members on proper customer service and hospitality policies.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Organized staff schedules to ensure coverage during peak times, maintaining service standards.
- Coordinated events and functions, tailoring services to meet diverse client needs.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
- Improved guest satisfaction by providing prompt and courteous service.
- Enhanced dining experience for customers with meticulous attention to detail in table setting and order accuracy.
- Kept accounts in balance and ran daily reports to verify totals.
Cashier/Restaurant Waiter
Hotel and Restaurant Service
01.2008 - 05.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Bachelor Of Science In Hotel And Restaurant Manage - Hospitality Management
University of Cebu
Cebu City, Philippines 06.2010
Timeline
Therapy Aide
JPM Physical Therapy
06.2021 - 01.2022
Personal Care Assistant
Private Clients
07.2020 - Current
Waitress/Restaurant Cashier
Turkish Restaurant
04.2019 - 02.2020
Hospitality Worker
Echo Lake Country Club
03.2018 - 02.2019
Hospitality Worker
Americana Food Company Kuwait
08.2012 - 08.2017
Cashier/Restaurant Waiter
Hotel and Restaurant Service
01.2008 - 05.2010
Bachelor Of Science In Hotel And Restaurant Manage - Hospitality Management
University of Cebu
Skills
Grooming assistance
Emotional support
Personal hygiene assistance
Housekeeping tasks
Compassionate patient care
Shopping and errands
Companionship
Strong ethics
Care plan management
Certification
- Personal Care Aide Certification (PCA) - Various State Agencies or Community Colleges.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Personal Care Assistance
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
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