Cinel Joseph
Greenville,SC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Hospitality Aide
North Dade Nursing And Rehabilitation Center
09.2023 - Current
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Transported patients between rooms and appointments or testing locations.
- Developed rapport with repeat customers through exceptional service delivery and genuine interaction.
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products and performing daily inventory counts.
- Provided reliable support to the front desk team during peak hours, managing phone calls and guest inquiries effectively.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Smart Phone Operator
Centre Tabulation Des Votes
06.2020 - 09.2022
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Reviewed customer feedback to determine strategies for improving customer service.
- Answered average of [Number] calls per day and directed to appropriate departments and personnel.
- Performed minor troubleshooting on communications equipment to alleviate downtime.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
- Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Maintained accurate records of calls placed and received.
- Pleasantly greeted all callers and asked how to be of assistance.
Teacher
Community School Of Artibonite
12.2017 - 04.2020
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Supported student physical, mental, and social development using classroom games and activities.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Incorporated multiple types of teaching strategies into classroom.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented classroom routines to address varying student needs.
Education
Associate of Applied Science - Communication And Journalist
Inep University
Port-au-Prince, Haiti08.2016
Skills
- Behavior redirection
- Emergency Response
- Resident Care Associate (RCA)
- Cultural Awareness
- Guest Relations
- Transporting patients
- Event Planning
- Emotional Support
- Companionship and emotional support
Languages
French, Creole
Native or Bilingual
English
Professional Working
Timeline
Hospitality Aide
North Dade Nursing And Rehabilitation Center
09.2023 - Current
Smart Phone Operator
Centre Tabulation Des Votes
06.2020 - 09.2022
Teacher
Community School Of Artibonite
12.2017 - 04.2020
Associate of Applied Science - Communication And Journalist
Inep University
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