Cinera Brown
Forest Park,GA
Summary
Productivity-focused professional with nine years of experience in customer service, showcasing the ability to analyze and solve problems by identifying key factors, collecting relevant data, and implementing effective solutions. Well-versed in planning and organizing work efficiently, with excellent oral and written communication skills. Skilled in reviewing, interpreting, and applying rules, regulations, and policies to ensure compliance and optimal outcomes.
Overview
10
10
years of professional experience
Work History
Mail Flow Controller
Unites States Postal Service
2022.09 - Current
- Responsible for overseeing the flow of mail within the USPS system. This includes identifying and resolving problems like mail jams, stoppages, breakdowns, or overloads. I assess such issues, analyze the main factors causing them, and find their underlying causes.
- Collect data to understand the mail flow issues better. This may includes tracking equipment, system status, workload pattern and manpower utilization. By analyzing this data, I can recognize and propose solutions to improve efficiency and address and identified problems.
- Plan and organize mail flow operations including scheduling pickups and deliveries, coordinating with staff and departments.
- Effectively communicate with management, maintenance personnel, and other team members to provide updates on systems issues and sharing information to ensure that everyone is informed about the mail flow situation.
- Review ,explain, apply or interpret USPS rules, regulations, and policies in order to ensure adherence and compliance with established procedures.
Bus Agent II
Unifi Avation
2020.09 - Current
- Safely and efficiently operate aviation buses to transport passengers between terminals, aircraft, and other designated areas within the airport.
- Ensure safety compliance with FAA and DOT regulations and protocols during passenger transportation.
- Conduct pre-trip inspections of vehicles, checking for any mechanical issues or maintenance requirements.
- Collaborate with airport staff and other transportation personnel to coordinate bus schedules and ensure smooth operations.
- Complete required reports and paperwork accurately and within specified timeframes.
Bus Operator
Los Angeles Metropolitan Transportation Authority
2017.04 - 2020.05
- Analyze situations such as traffic congestion, detours, mechanical issues, or passenger problems and make suitable decisions.
- Adhere to the designated routes and timetables, effectively managed my time, and made adjustments as needed to accommodate unforeseen circumstances.
- Communicate with passengers, fellow employees, supervisors, and dispatchers effectively. This included providing clear and concise instructions to passengers, reporting any incidents or issues to supervisors or dispatchers, and documenting relevant information accurately in written reports.
- Explained and interpreted the rules,regulations and policies to passengers, applied them in my day-to-day operations to ensure compliance.
- Demonstrated exceptional customer service skills, earning positive feedback from passengers.
Assistant Manager
Wingstop Restaurant
2014.04 - 2017.04
- Responsible for overseeing the daily restaurant operations of 3 locations,managing staff, coordinating schedules, and ensuring adherence to company policies and procedures.
- Trained and motivated my staff to deliver a positive dining experience for customers. This involved handling customer inquiries and complaints, addressing any issues promptly, and ensuring customer satisfaction.
- Conducted orientation sessions, implemented training sessions, and coached employees to improve their skills and performance.
- Monitored and managed inventory levels, including food supplies, beverages, and restaurant equipment, placing orders, verifying deliveries, and ensuring proper storage and rotation of inventory to minimize waste.
- Assisted with financial tasks such as cash handling, reconciling registers, and managing the point-of-sale system. Reviewed sales and expenses, analyzed financial reports, and implementing cost-control measures to maximize profitability.
- Collaborated with the General Manager and marketing team to assist in implementing marketing strategies and promotional activities to attract customers and increase sales.
Education
Bachelor Of Science - Criminal Justice
Atlanta Metropolitan State College
Atlanta, GAAssociate of Science - Behavioral Sciences
Compton Community College
Compton, CA06.2020
Skills
- Equipment Maintenance
- Issue Resolution
- Complex Problem Solving
- Data Interpretation
- Computer Literacy
- Customer Service
- Time Management
- Communication Skills
- Organizational Skills
- Administrative Skills
- Onboarding and Training
- Recruiting and Interviewing
- Decision Making
- Financial Analysis and Forecasting
- Mail Sorting
- Shipping and receiving
- Telephone Etiquette
- Record preparation
- Administrative Support
- Quality Control
Timeline
Mail Flow Controller
Unites States Postal Service
2022.09 - Current
Bus Agent II
Unifi Avation
2020.09 - Current
Bus Operator
Los Angeles Metropolitan Transportation Authority
2017.04 - 2020.05
Assistant Manager
Wingstop Restaurant
2014.04 - 2017.04
Bachelor Of Science - Criminal Justice
Atlanta Metropolitan State College
Associate of Science - Behavioral Sciences
Compton Community College
Similar Profiles
Jazmond WilliamsJazmond Williams
Postal Service Clerk at Unites States Postal Service, U.S.P.SPostal Service Clerk at Unites States Postal Service, U.S.P.S
Olga SeguraOlga Segura
Rural Carrier Associate at Unites States Postal ServiceRural Carrier Associate at Unites States Postal Service
Greg DeeseGreg Deese
USPS at Unites States Postal ServiceUSPS at Unites States Postal Service