Cinna Gresham
Reno
Summary
Results-driven employee with forward-thinking approach centered on business development and competitive growth. Offers demonstrated record of success in building successful teams and managing profitable operations.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments.
Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Starbucks Barista
Safeway
03.2024 - 05.2024
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Packaged bagels, muffins and other food items for customer purchase.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Kennel Manager
On Command
03.2023 - 11.2023
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Kennel Technician
Pet Play House
11.2021 - 01.2023
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Kept animals clean and free of contaminants to promote optimal health.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Educated visitors and staff on proper animal care and handling.
- Reset procedure rooms between appointments and disinfected equipment.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Trained animals in behavioral compliance or other special routines or commands.
- Assisted with development of animal behavior modification plans.
- Followed pet care instructions for dietary needs and medication regimens.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Monitored animals for behavioral problems and signs of health issues.
Manager
Vons
07.2020 - 08.2021
- Planned and executed strategies to increase business and drive profit growth
- Organized training for new team members and routine retraining for established employees to keep all associates operating consistently
- Covered daily business requirements with well-organized schedule and properly delegated assignments
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cashier
Andronicos
12.2019 - 06.2020
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Handled online order pickups, locating items and helping customers move bulky purchases to vehicles
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs
- Educated customers about upcoming promotions, changing procedures, and available items
- Kept customers happy by quickly processing payments and bagging purchases
- Fixed checkout merchandise displays with continuous resets during down periods
- Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges
Grocery Cashier
Target
12.2017 - 08.2019
- Kept stock fresh and attractive by consistently rotating items during restocking
- Backed up front-end staff with cashiering assistance during busy customer periods
- Recommended grocery items to customers to foster loyalty and satisfaction
- Monitored checkout stations for adequate cash availability
- Kept customers happy by quickly processing payments and bagging purchases
- Monitored fitting rooms and completed general cleaning tasks throughout store
- Rang up customer items quickly and accurately using POS system
- Fixed checkout merchandise displays with continuous resets during down periods
Education
GED -
Cypress Charter High School
Santa Cruz, CA06.2019
Skills
- Employee training
- Schedule coordination
- Team leadership
- Cash handling
- Performance management
- Schedule management
- Team development
- Multitasking
- Task delegation
- Opening and closing duties
Languages
sign language
Limited Working
Timeline
Starbucks Barista
Safeway
03.2024 - 05.2024
Kennel Manager
On Command
03.2023 - 11.2023
Kennel Technician
Pet Play House
11.2021 - 01.2023
Manager
Vons
07.2020 - 08.2021
Cashier
Andronicos
12.2019 - 06.2020
Grocery Cashier
Target
12.2017 - 08.2019
GED -
Cypress Charter High School
Similar Profiles
Riley AllenRiley Allen
Deli Clerk at SafewayDeli Clerk at Safeway
Riley SweeneyRiley Sweeney
Courtesy Clerk at SafewayCourtesy Clerk at Safeway
Branden SmithBranden Smith
Retail Sales Associate at SafewayRetail Sales Associate at Safeway
Aterica MiddletonAterica Middleton
Manager at SafewayManager at Safeway
Annalee Elias-BarelaAnnalee Elias-Barela
Shipping Clerk at WESCOShipping Clerk at WESCO