Cinnamon Brown
Port Orchard,WA
Summary
Customer Service Professional with robust experience in delivering exceptional customer experiences. Skilled in resolving complex issues, enhancing client satisfaction, and streamlining service processes. Strong focus on team collaboration, adaptability to changing environments, and achieving measurable results. Proficient in communication, problem-solving, and maintaining high standards of service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Exam Proctor
Sirius Support
05.2025 - Current
- Aided students in overcoming technical difficulties during computer-based exams, resolving issues promptly to minimize disruptions and maintain a positive exam experience.
Delivery Driver
GrubHub, Spark, DoorDash, Domino’s
12.2019 - Current
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained empathetic, upbeat, positive attitude in busy, customer-focused environment
- Managed cash transactions, ensuring proper handling and reporting of payments received from customers.
Hardware Team Member
Watson Furniture Group
06.2023 - 10.2024
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Organized warehouse shelves and racks to maximize space utilization.
Account Manager
FASTSIGNS
06.2022 - 06.2023
- Maintained high client retention rate by providing exceptional customer service, de-escalating the situation, resolving escalated issues, and anticipating client needs.
Administrative Assistant
Acme Septic Design
06.2021 - 09.2021
- Using multi-line phone system, delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Hotel Housekeeper
Quality Inn Suites
01.2019 - 12.2019
- Followed daily cleaning schedule and cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
Call Center Agent
Sykes
01.2017 - 09.2018
- Improved customer satisfaction ratings by efficiently multitasking to address and resolve a high volume of inquiries, complaints, and requests using strong communication skills.
Education
Master Of Business Administration - Business Administration
University of Phoenix
Phoenix, AZ01.2011
Bachelor Of Science - Biology
Washington State University
Pullman, WA01.2006
Skills
- Confidentiality
- Teamwork and collaboration
- Customer service
- Excellent communication
- Conflict resolution
- Adaptability
- Attention to detail
Certification
- Certified Residency Teaching, Biology - 01/01/2017
Timeline
Exam Proctor
Sirius Support
05.2025 - Current
Hardware Team Member
Watson Furniture Group
06.2023 - 10.2024
Account Manager
FASTSIGNS
06.2022 - 06.2023
Administrative Assistant
Acme Septic Design
06.2021 - 09.2021
Delivery Driver
GrubHub, Spark, DoorDash, Domino’s
12.2019 - Current
Hotel Housekeeper
Quality Inn Suites
01.2019 - 12.2019
Call Center Agent
Sykes
01.2017 - 09.2018
Master Of Business Administration - Business Administration
University of Phoenix
Bachelor Of Science - Biology
Washington State University
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