Cinnamon Garcia Noriega

Work History

Server

Cheesecake Factory Inc

Henderson, NV

07.2020 - Current

The ability to read the dynamic of guests to ensure their best dining experience. Tailoring and accommodating to each individuals unique personalities and needs.
Entertaining guests through positive interactions and making continuous connections
Creating a warm and friendly experience to make guests feel welcomed and appreciated.
Present, suggest and upsell our extensive 200+ item menu. Suggesting cocktails, wines and spirits.
Learning new menu roll out and talking about it to guests
Taking accurate orders, tour guiding menu to make sure guests are getting exactly what they want. Repeating orders to ensure accuracy.
Ensuring guests drinks are always full, offering another cocktail or spirit as their glass and bottles are at half way or less.
Pre setting tables with proper set ups (steak knives, sauces, share plates...) Always keeping the guests tables tidy, grabbing dirty and unused dishes and other debris.
Help teammates by running food, pre bussing their section as well as mine, helping with guest requests and keeping sections stocked and clean.
Experience in Posi systems, always reviewing orders to ensure they are entered correctly with the right modifications.

Associate

In-N-Out

Las Vegas, NV

07.2018 - 03.2020

Creating a warm and memorable atmosphere through positive guest interaction.
Trained new associates on store operations, policies, and procedures.
Performed cash register functions accurately and efficiently.
Processed payments using point-of-sale systems.
Organized backroom areas to maintain a clean and organized work environment.
Ensured compliance with company safety regulations at all times while on the job.
Built and maintained relationships with peers and upper management to drive team success.
Assisted customers with selecting items and answering questions about products.
Located requested food items from storage areas or kitchen stations and plated or bagged for the guests.
Food prepped for food and drinks preparation. Slicing produce, restocking the grills, shake and beverage machines.
Collaborated with team to ensure timely preparation and delivery of meals to guests.

Supervisor

Greens And Proteins

Las Vegas, NV

04.2018 - 03.2020

Improved team performance by providing direction and hands-on support.
Investigated and resolved customer complaints regarding food quality standards, service complaints and continuously monitoring food handling and safety.
Helped team handle high-volume work by prioritizing tasks.
Implemented strategies to meet strict quality standards and continuously monitoring food handling and safety.
Kept all areas clean, organized and in line with company professional standards.
Complied with health and fire codes with strong oversight of food storage, preparation, and cleaning procedures.
Managed current establishment finances, including counting cash and tallying receipts, completing bank deposits.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Costumer Service Assistant

Vons

Las Vegas, NV

02.2013 - 03.2015

Delivered positive experiences to every guest with fast and knowledgeable support.
Processed complaints and related refunds and exchanges on products and services. Collected information to update records and accounts.
Utilized customer service skills in troubleshooting and resolving problems. Addressed a wide range of reported issues. Maintained, organized, and generated monthly report of all customer service issues encountered.
Excelled in customer interaction by applying established company policies and procedures for customer service.

Server

Kopper Keg

Las Vegas, NV

04.2010 - 03.2013

Provided excellent customer service to ensure satisfaction.
Greeted guests and provided menus.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Took orders from customers accurately and in a timely manner.
Checked food before serving it to customers.
Delivered food orders promptly and courteously.
Monitored dining room for cleanliness and proper set-up at all times.
Responded efficiently to guest inquiries and complaints in a professional manner.
Ensured that each guest was served courteously, quickly, and efficiently.
Accurately recorded orders on cash register and point-of-sale system.
Maintained records of transactions made during shift as required by law or company policy.
Performed opening and closing duties such as setting up the dining area, restocking supplies..
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Handled money transactions accurately while following company procedures for handling cash payments.
Followed health safety guidelines when preparing and serving food products.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Upheld high standards of sanitation in accordance with health department regulations.
Conducted regular inventory checks to maintain adequate levels of necessary supplies.
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.

Server

Carrabba' Italian Grille

Henderson, NV

01.2007 - 04.2010

Provided genuine friendly interactions with guests.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Promptly greeting and informing specials, suggesting appetizers as I take drink orders.
Prioritizing tasks to ensure timely service of food, beverages and any guest requests
Knowledge of menu to effectively tour guide menu, to upsell and suggestive sell.
Accurate order taking, repeating to ensure I heard correctly.
Entering orders in the POSI system, reviewing to ensure items are coursed correctly and modifications and or allergies are also entered right.
Checked food before serving it to customers.
Monitored dining room for cleanliness and proper set-up at all times.
Responded efficiently to guest inquiries and complaints in a professional manner.
Ensured that each guest was served courteously, quickly, and efficiently.
Followed health safety guidelines when preparing and serving food products.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Upheld high standards of sanitation in accordance with health department regulations.
Handled money transactions accurately while following company procedures for handling cash payments.
Turned in cash and receipt with cash report to managers.

Summary

Overview

Work History

Server

Associate

Supervisor

Costumer Service Assistant

Server

Server

Education

The Arts

Skills

Affiliations

Certification

Work Availability

Timeline

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