Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cinnamon Lee

Montgomery,AL

Summary

I'm an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Roadside Assistance Agent

Honk
08.2023 - Current
  • Streamlined communication between drivers, dispatchers, and service providers for improved efficiency.
  • High Call Volume
  • 75 Calls Per Day
  • Assisted motorists with various vehicle issues such as flat tires, dead batteries, and lockouts, helping them get back on the road quickly.
  • Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
  • Increased member retention through exceptional customer service during stressful situations.
  • Demonstrated empathy towards distressed callers, providing reassurance and clear instructions for resolving their issue.
  • Maintained thorough knowledge of company policies and procedures to provide accurate information to customers in need of assistance.

Billing/ Technical Support Representative

Transcom
07.2022 - 08.2023
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Used ticketing systems to manage and process support actions and requests.
  • Translated complex technical issues into digestible language for non-technical users.
  • Researched product and issue resolution tactics to address customer concerns.

Technical Support Representative

Conduent
01.2021 - 03.2022
  • Resigned due to Maternity and Child Care.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Telemarketing

ASK Telemarketing
11.2020 - 01.2021
  • Generated leads for sales teams through cold calling and targeted marketing campaigns.
  • Streamlined the telemarketing process, optimizing call scripts for maximum impact and results.
  • Trained new hires in effective telemarketing techniques, ensuring their success within the company.
  • Managed daily call quotas, prioritizing tasks to maximize productivity without sacrificing quality service.
  • Implemented improvements in response to customer feedback, leading to increased client satisfaction levels.

Self Checkout Host/Cashier

Walmart
11.2017 - 11.2020
  • Reduced wait times for customers by effectively managing multiple self-checkout stations simultaneously.
  • Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
  • Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
  • Provided exceptional customer service, answering questions about products and guiding customers through the self-checkout process.
  • Collaborated with store management to continuously improve processes and streamline checkout procedures for better customer experience.
  • Educated shoppers on using the self-checkout system, facilitating quicker transactions and increased adoption rates among customers.

Thigh Debone

Koch Foods
09.2017 - 11.2017
  • Achieved exceptional speed and precision while deboning meats, resulting in reduced processing times.
  • Assisted in training new employees on deboning techniques, contributing to improved skillsets within the team.
  • Ensured consistent product quality by following standardized cutting patterns and specifications provided by management.
  • Completed daily production goals consistently by efficiently managing time and prioritizing tasks in a fast-paced environment.
  • Supported overall operations by maintaining a clean and organized workstation, promoting a safe working environment for all staff members.
  • Increased yield percentages by utilizing advanced knife skills to minimize product loss during the deboning process.
  • Participated in continuous improvement initiatives aimed at streamlining processes within the meat processing facility.

Cashier

CiCi’s Pizza
05.2017 - 10.2017
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.

Tax Preparer

Alpha & Omega Tax Center
01.2017 - 05.2017
  • Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
  • Assisted in resolving complex tax issues, strengthening client relationships and building trust.
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Conducted thorough research to identify potential deductions and credits for clients, maximizing their returns.
  • Reduced errors through meticulous review of financial documents and double-checking calculations.
  • Mentored junior colleagues in tax preparation methods, contributing to a more knowledgeable and capable team.

Cashier

McDonald’s
10.2016 - 02.2017
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Cashier

Pizza Hut
11.2015 - 10.2016
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

High School Diploma -

Park Crossing High School
Montgomery, Alabama
05.2017

Skills

  • Problem-solving abilities
  • Adaptability and flexibility
  • Attention to detail
  • Decision-making abilities
  • Stress tolerance
  • Team collaboration
  • Emergency management
  • Telephone etiquette
  • Strong multitasking
  • Professionalism
  • Technical knowledge
  • Active listening

Timeline

Roadside Assistance Agent

Honk
08.2023 - Current

Billing/ Technical Support Representative

Transcom
07.2022 - 08.2023

Technical Support Representative

Conduent
01.2021 - 03.2022

Telemarketing

ASK Telemarketing
11.2020 - 01.2021

Self Checkout Host/Cashier

Walmart
11.2017 - 11.2020

Thigh Debone

Koch Foods
09.2017 - 11.2017

Cashier

CiCi’s Pizza
05.2017 - 10.2017

Tax Preparer

Alpha & Omega Tax Center
01.2017 - 05.2017

Cashier

McDonald’s
10.2016 - 02.2017

Cashier

Pizza Hut
11.2015 - 10.2016

High School Diploma -

Park Crossing High School

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Cinnamon Lee