Cinnamon Monterrosa
Microbiologist
Summary
Full-ride Scholar at the University of Victoria with a major in microbiology and a minor in Hispanic studies. Strong foundation in scientific research and cultural understanding. Over 7 years of experience in patient and customer services, specializing in medical administration, laboratory technology, Spanish translation, and Guest Experience and Product Operations leadership. Skilled in activity planning and biology due to background as a child caregiver and tutor. Engaging conversationalist with 22+ years of experience. Resourceful and quick learner, capable of adapting to new challenges.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Private Tutor
S. E. E. Learning Academy
8 2020 - Current
- Delivered one-on-one, personalized tutoring sessions tailored to accommodate all learning levels for high school biology, chemistry, and physics, helping students identify their unique learning styles and maximize their potential.
- Empowered students to excel both academically and personally by fostering confidence in their abilities through structured lessons and proactive guidance.
- Equipped students with essential skills to succeed in homework, quizzes, and tests, providing individualized strategies for educational success with a specialization in IB and AP Biology.
- Engaged students through dynamic, interactive teaching methods, ensuring lessons remained relevant and aligned with their goals.
- Encouraged continuous growth and a passion for learning, supporting students in striving for excellence both in and beyond the classroom.
Product Operations and Guest Experience Lead
Lululemon
9 2021 - 06.2023
- Led store operations as Supervisor on Duty (SOD), overseeing guest experience and inventory management to ensure exceptional service and operational efficiency.
- Provided personalized technical product education to guests, driving customer satisfaction and supporting sales goals.
- Managed inventory processes, including pull-backs, consolidations, and pricing adjustments, ensuring product availability and organization in both back and front of house.
- Analyzed business metrics to inform daily decisions, optimize product sell-through, and motivate team performance.
- Played a key role in recruitment, interviewing, training, and development of team members, fostering a collaborative and inclusive work environment.
- Opened and closed the store, maintaining operational standards and readiness for guests.
Laboratory Technician
Alaska Public State Health Laboratory
05.2020 - 09.2021
- Conducted diagnostic testing on human samples, contributing to public health initiatives across Alaska in support of disease prevention programs.
- Performed nucleic acid extractions and prepared reagents, ensuring the accuracy and efficiency of laboratory operations as a first line of defense against communicable diseases.
- Managed the receipt, preparation, and disposal of specimens, and ensured the proper maintenance and calibration of laboratory equipment to uphold the highest standards of scientific excellence.
- Monitored and maintained essential laboratory supplies, facilitating smooth daily operations and adherence to public health safety protocols.
- Collaborated with the ASPHL team to deliver timely and precise laboratory information that supported state and national public health efforts, directly impacting the well-being of Alaskans.
- Adhered to the Division of Public Health's values of accountability, respect, integrity, and scientific excellence in all aspects of laboratory work, contributing to the improvement of Alaskan public health.
Patient Relations Specialist
Anchorage Pediatric Group
11.2016 - 08.2021
- Supported APG's mission by providing patient-centered, compassionate care, assisting families with medical chart reviews, appointment scheduling, and billing processes in a culturally responsive and efficient manner.
- Served as a trusted liaison for patients and families, offering encouragement and facilitating smooth patient experiences, particularly during times of medical need.
- Provided real-time Spanish translations during medical appointments, ensuring clear communication and understanding for Spanish-speaking families.
- Worked closely with physicians and staff, embracing APG's team-based approach to deliver high-quality, outcome-focused care and maintain patient satisfaction.
- Managed patient check-ins, payment processing, and financial records, contributing to cost-effective operations while upholding the group's ethical and professional standards.
- Promoted community wellness and awareness through direct patient interactions, embodying APG's commitment to comprehensive pediatric leadership and excellence in Alaska.
Education
Bachelor of Science - Microbiology Major & Spanish Minor
University of Victoria
09.2018 - 08.2023
High School Diploma -
West Anchorage High School
08.2014 - 05.2018
Skills
- Specimen Handling
- Documentation and Reporting
- Sterile Technique
- DNA Techniques (PCR, Media Preparation, Pipetting)
- IR and NMR Spectroscopy
- Leadership and Teamwork
- Customer Service and Communication
- Fluency in Spanish
- Microsoft Office (Excel, Word)
- Database entry
- Positive Attitude
Accomplishments
- University of Victoria Major Entrance Scholar
- 1st place in 2018 West High Bodybuilding Competition
- Four time cross-country varsity state champion participant
- Earned Spanish Seal of Biliteracy
Languages
Spanish
English
Timeline
Laboratory Technician
Alaska Public State Health Laboratory
05.2020 - 09.2021
Bachelor of Science - Microbiology Major & Spanish Minor
University of Victoria
09.2018 - 08.2023
Patient Relations Specialist
Anchorage Pediatric Group
11.2016 - 08.2021
High School Diploma -
West Anchorage High School
08.2014 - 05.2018
Private Tutor
S. E. E. Learning Academy
8 2020 - Current
Product Operations and Guest Experience Lead
Lululemon
9 2021 - 06.2023
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