Cinnamon Shingleton
Anchorage,AK
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
24
24
years of professional experience
Work History
Case Manager
Covenant House Alaska
01.2020 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Caregiver
Grandfather
02.2010 - 03.2012
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Built strong relationships with clients to deliver emotional support and companionship.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Office Clerk
Better Business Bureau
04.2000 - 08.2001
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Expedited project completion times by assisting coworkers with research tasks, locating needed information sources quickly and efficiently.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Education
GED -
Department of Labor And Workforce And Development
Anchorage, AK06.2001
Skills
- Client Advocacy
- Care Coordination
- Documentation and Reporting
- Crisis Intervention
- Progress Evaluations
- Resource Management
- Data Entry and Analysis
- Organizational Skills
- Health History Documentation
Timeline
Case Manager
Covenant House Alaska
01.2020 - Current
Caregiver
Grandfather
02.2010 - 03.2012
Office Clerk
Better Business Bureau
04.2000 - 08.2001
GED -
Department of Labor And Workforce And Development
Similar Profiles
Katherine SklaroskyKatherine Sklarosky
Jesuit Volunteer: Youth Education and Employment at Covenant House AlaskaJesuit Volunteer: Youth Education and Employment at Covenant House Alaska
Paradise SmithParadise Smith
Youth Engagement Specialist at Covenant House AlaskaYouth Engagement Specialist at Covenant House Alaska
Alu AfolabiAlu Afolabi
Deckhand, Ordinary Seaman With RFPNW Rating at Alaska Marine Highway System, State Of AlaskaDeckhand, Ordinary Seaman With RFPNW Rating at Alaska Marine Highway System, State Of Alaska