Cinnia Sanders
Spring,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Mortgage Customer Service Representative
Treliant Risk Advisors
01.2021 - 09.2022
- Educated customers about billing, payment processing and support policies and procedures.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Mortgage Customer Service Representative
Freedom Mortgage Corporation
04.2019 - 01.2021
- Educated customers about billing, payment processing and support policies and procedures.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
Member Service Representative
Paysafe Group
09.2017 - 03.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Responded to customer calls and emails to answer questions about products and services.
- Verified customer identification and documentation for compliant transactions.
Customer Service Associate
Sutherland Global Service
12.2015 - 08.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
Education
High School Diploma -
Roseland Community High School
Chicago, ILSkills
- Change Orders
- Engaging Communications
- Trained in Salesforce
- Property Information
- Problem Resolution
- Issue and Complaint Resolution
- Inbound Customer Calls
- Customer Care
- Client Relations Skills
- Document and Records Management
- Billing Adjustments and Refunds
- High-Volume Environments
Timeline
Mortgage Customer Service Representative
Treliant Risk Advisors
01.2021 - 09.2022
Mortgage Customer Service Representative
Freedom Mortgage Corporation
04.2019 - 01.2021
Member Service Representative
Paysafe Group
09.2017 - 03.2019
Customer Service Associate
Sutherland Global Service
12.2015 - 08.2017
High School Diploma -
Roseland Community High School
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