Cinnitha Rohlfing

Senior Medical Secretary

SSM Heart & Vascular

St. Louis , MO

05.2005 - Current

Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Organized paperwork such as charts and reports for office and patient needs.
Maintained current and accurate medical records for patients.
Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
Registered new patients in electronic medical records prior to appointment scheduling.
Maintained office supplies inventory by checking stock, anticipating department needs and placing and expediting orders.
Supported office staff and operational requirements with administrative tasks.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Enhanced office productivity by handling high volume of callers per day.
Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Coordinated customer service, patient scheduling and billing.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
Facilitated new patient prescriptions, refills, and prescription pre-authorizations.
Entered orders and e-prescribe information and created clinical visit summaries.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Carried out front office duties utilizing data entry skills in framework of medical database.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Obtained payments from patients and scanned identification and insurance cards.
Organized patient files and streamlined operations to improve efficiency.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Registered and verified patient records before triage with most up-to-date information.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
Managed office bookkeeping with insurance billing and patient payments.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.

Summary

Overview

Work History

Senior Medical Secretary

Education

Associate of Science -

High School Diploma -

Skills

References:

Timeline

Senior Medical Secretary

Associate of Science -

High School Diploma -

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