Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cinquest Demarco

Tampa

Summary

Professional customer service specialist prepared for this role. Experienced in fostering customer loyalty and resolving concerns efficiently. Strong team collaborator, reliable, and adaptable to changing needs. Skilled in communication, problem-solving, and conflict resolution with results-driven mindset.

Overview

5
5
years of professional experience

Work History

Retention Customer Service Representative

Spectrum
01.2025 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
  • Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
  • Offered proactive solutions to common issues faced by customers, reducing the need for further contact and increasing overall satisfaction levels.
  • Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.

Alorica

Call Center Rep
11.2023 - 11.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Billing Processor

Wipro
12.2021 - 09.2023
  • Increased efficiency in billing processes by streamlining workflows and implementing new software tools.
  • Consistently met deadlines for processing monthly invoices while maintaining high levels of accuracy.
  • Researched and resolved routine billing questions and discrepancies and escalated non-standard issues to higher level personnel.
  • Provided exceptional customer service by resolving complex billing inquiries promptly and professionally.
  • Established online bill payments to allow customers to conveniently pay without mailing checks and avoid processing delays.

Crew Member

McDonald’s
12.2019 - 11.2021
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

High School Diploma -

Hillsborough High School
Tampa, FL
05.2022

Skills

  • Call center experience
  • Upselling strategies
  • Problem-solving
  • Critical thinking
  • Customer service
  • Active listening
  • Computer proficiency
  • Data entry
  • Product knowledge
  • Customer relations
  • Microsoft Excel
  • Relationship building

Languages

Spanish
Native or Bilingual

Timeline

Retention Customer Service Representative

Spectrum
01.2025 - Current

Alorica

Call Center Rep
11.2023 - 11.2024

Billing Processor

Wipro
12.2021 - 09.2023

Crew Member

McDonald’s
12.2019 - 11.2021

High School Diploma -

Hillsborough High School

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Cinquest Demarco