Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cinquette Brooks

Philadelphia,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.

Overview

4
4
years of professional experience

Work History

Crew Member

Wendy's
01.2020 - Current
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Hostess

Applebee's Grill + Bar
08.2019 - 08.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Barista

Starbucks
08.2019 - 06.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Hostess

IHOP
02.2021 - 03.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Security Guard

Securitas Security Services USA
11.2022 - 06.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Guest Service Representative

Franklin Institute
05.2023 - Current
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Processed guest check-ins and check-outs following procedures for fast turnover.

Education

High School Diploma -

South Philadelphia High School
Philadelphia, PA
06.2018

Skills

  • Babysitting , Cooking , Cleaning , (5 years)
  • Customer Service
  • Cashier
  • Food Service
  • Crew Member
  • Barista Expert

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Guest Service Representative

Franklin Institute
05.2023 - Current

Security Guard

Securitas Security Services USA
11.2022 - 06.2023

Hostess

IHOP
02.2021 - 03.2022

Crew Member

Wendy's
01.2020 - Current

Hostess

Applebee's Grill + Bar
08.2019 - 08.2020

Barista

Starbucks
08.2019 - 06.2020

High School Diploma -

South Philadelphia High School

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Cinquette Brooks