Cinsere Hawkins

Followed up with customers on unresolved issues.

• Escalated files with significant indemnity exposure to supervisor for further investigation.
• Communicated effectively with staff members of operations, finance and clinical departments.
• Generated, posted and attached information to claim files.
• Calculated adjustments, premiums and refunds.
• Verified client information by analyzing existing evidence on file.
• Modified, updated and processed existing policies.
• Reviewed outstanding requests and redirected workloads to complete projects on time.
• Implemented improvements in manual and electronic billing procedures.

• Verified and submitted timekeeping information for accurate and efficient payroll
processing.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to
payroll processing database.
• Calculated payroll deductions by accurately using SAP and processed payroll to meet
preset requirements.
• Researched payroll errors and processed payments for federal and state taxes, social
security, Medicare, and various employee deductions, annuity contributions and
retirement plan withholdings.
• Uploaded time records into computer system and made adjustments to create accurate
database for payroll processing functions.
• Managed payroll data entry and processing for 100-150 employees to comply with
predetermined company guidelines.
• Reviewed time records for 100-150 employees to verify accuracy of information.
09/2014

• Acted as first point of contact and set appointments for prospective clients.
• Established and maintained client rapport by utilizing quality customer service.
• Resolved concerns with products or services to help with retention and drive sales.
• Assisted customers by answering questions, responding to inquiries, and handling
telephone requests.
• Answered average of 100 calls and emails per day, addressing customer inquiries, solving
problems, and providing product information.
• Entered orders into computer database system.
• Promised best prices for tires, engine work etc. customer services and maintained accuracy
when determining quotes.
• Promoted superior experience by addressing customer concerns, demonstrating empathy,
and resolving problems swiftly.

• Received incoming alarm system notification regarding emergency and non-emergency
situations and dispatched appropriate police, fire and ambulatory services to premises.
• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
• Monitored central alarm systems for fire, intrusion and duress alarms and responded to
several emergencies weekly.
• Responded to maintenance calls and troubleshot devices.