Cintaun Clark
Houston,TX
Summary
Highly self-motivated and customer service-oriented individual with a reputation for dependability and the ability to work independently. Thrives in a team environment, excels in multitasking, and is always eager to take on new challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Cosmetologist & Certified Eyelash Extensionist
Self Employed
09.2018 - Current
- As a self employed Cosmetologist, I am able to engage in all facets of hair care and lash styling according to my own schedule and based on the needs of my clientele.
Vanguard Clerk III
T.H Rogers (Houston ISD)
07.2021 - 08.2022
- I performed office administration and clerical duties, processed incoming vanguard applications for eligibility, assisted parents and students with transportation concerns and covered classes for teachers as needed.
- I also substituted for the school's Secretary in her absence and provided assistance to the Principal and Assistant Principals.
Office Clerk
Roger & Ellen Beck Junior High (Katy ISD)
08.2020 - 06.2021
- Responsibilities included answering all incoming calls on a multi-line phone system and directing them to the appropriate departments.
- Checked-in all campus visitors via Raptor Security System, performs routine administrative duties and key operator of various office equipment.
- Performed data entry and offered support to the attendance clerk as needed.
- I also submitted and scheduled building work orders and closely worked with assistant principals and teachers when requested.
Individualized Care Coordinator
Cardinal Health
04.2019 - 08.2020
- Processed applications to determine prescription drug program eligibility.
- Performed heavy data entry and insurance verification to ensure coverage limitations are being met.
- Handled incoming calls to determine the patient's needs, while providing a one call solution.
- Placed outbound calls to patients, doctor's offices and pharmacies to obtain missing documentation needed for eligibility determination.
- Provided exceptional customer service while exceeding the expectations set forth by program standards, policies and procedures.
- Worked closely with management and provided training assistance to new employees.
Patient Access Representative
UT Physicians
06.2015 - 04.2017
- Registered and scheduled all new and established patient appointments and procedures.
- Maintained and updated electronic medical records, performed insurance verification, answered all incoming calls and forwarded them to the appropriate departments.
- Provided excellent customer service and coordinated with clinical staff to achieve optimal efficiency and outcomes.
- Also, assisted management with clerical assistance when short staffed.
Patient Accounts Representative
Baylor College of Medicine
06.2014 - 03.2015
- Assisted with patient billing concerns and secured accounts to maximize reimbursement.
- Resolved unusual denials, filed appeals, followed up on unpaid claims and fulfilled requests for additional information.
- Reviewed invoices to verify if payments and contractual adjustments were correct and filed insurance claims requests for invoices.
Skills
- Office Administration
- Word Processing
- Data Entry
- Telecommunications
- Microsoft Office
- Accounting
- Customer Service
- Scheduling
- Records Management
- Active listening
- Verbal and written communication
- Data entry
Certification
- Licensed Insurance Agent (General Lines)
- Licensed Cosmetologist
- Medical Coding & Billing Certification
Timeline
Vanguard Clerk III
T.H Rogers (Houston ISD)
07.2021 - 08.2022
Office Clerk
Roger & Ellen Beck Junior High (Katy ISD)
08.2020 - 06.2021
Individualized Care Coordinator
Cardinal Health
04.2019 - 08.2020
Licensed Cosmetologist & Certified Eyelash Extensionist
Self Employed
09.2018 - Current
Patient Access Representative
UT Physicians
06.2015 - 04.2017
Patient Accounts Representative
Baylor College of Medicine
06.2014 - 03.2015
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