Cinthia Aispuro-Uriarte
West Valley City
Summary
Reliable and empathetic professional with extensive experience in patient care and customer service, notably at University Of Utah Health and Aspen Ridge Transitional Rehab. Skilled in patient-focused care, I excel in high-stress environments, ensuring patient dignity and safety. Demonstrated success in improving patient satisfaction and streamlining operations, with a commitment to compassionate care and excellent communication.
Experienced with preparing and serving meals in healthcare settings. Utilizes knowledge of dietary guidelines to ensure nutritional needs are met. Track record of maintaining cleanliness and working collaboratively with staff.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Health Care Assistant
University Of Utah Health
06.2024 - 12.2024
- Monitored patients' conditions, reporting changes to medical staff promptly.
- Collaborated with healthcare team to develop individualized care plans.
- Provided compassionate support to patients experiencing anxiety or discomfort.
- Operated electronic health record system to document patient information accurately.
- Utilized blood pressure monitors to assess patient vitals during routine check-ups.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Certified Nursing Assistant
Aspen Ridge Transitional Rehab
11.2022 - 06.2024
- Provided empathetic support to patients experiencing emotional distress or confusion.
- Collaborated with healthcare team to develop and implement personalized care plans for patients.
- Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
- Applied infection control techniques, including proper hand hygiene and use of personal protective equipment, to maintain a sterile environment.
- Operated patient lift equipment to safely transfer individuals with mobility challenges.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
Dietary Aide
Aspen Ridge Transitional Rehab
11.2022 - 06.2024
- Utilized dietary management software to track patient meal plans and dietary restrictions.
- Prepared meals using specialized nutrition guidelines and recipes for specific dietary needs.
- Collaborated with dietitians and healthcare staff to develop and adjust patient meal plans.
- Followed food safety protocols and guidelines to prevent contamination and foodborne illnesses.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Hotel Reservation Specialist
Marriott
01.2022 - 11.2022
- Maintained a high level of knowledge about hotel facilities, services, and local attractions to enhance guest experience during the reservation process.
- Strengthened relationships with travel agents by assisting them in making reservations on behalf of their clients and promoting hotel offerings that best suited their needs.
- Ensured accurate record keeping for all reservations, minimizing errors and facilitating smooth check-in procedures.
- Collaborated with sales teams to promote special offers and upsell additional services to guests during reservation process.
- Streamlined booking processes for improved efficiency, handling high volumes of calls and online bookings.
- Managed group bookings effectively while coordinating rooming lists, special requests, billing arrangements for corporate events or large parties.
- Provided exceptional customer service through timely responses to emails, phone calls, chat messages from prospective guests seeking information or assistance with their bookings.
Customer Service Representative
Alorica
01.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Kairos Academy
Salt Lake City, UT06-2018
Skills
- Time management
- Patient care
- Patient-focused care
- Supporting personal needs
- Attention to detail
- Empathy and compassionate care
- Meal preparation
- Calm under stress
- Recording vital signs
- Documenting behaviors
- Heavy lifting
- Organization and cleanliness
- Safe food handling
- Allergy awareness
- Healthcare
- Appointment scheduling
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Patient data privacy
- Customer service
- Certified in CPR/AED
- Medical terminology
- Crisis management
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Food Safety/Food Handler's Card(varies by location)-State or local public health departments, necessary in settings where food handling occurs.
Languages
Spanish
Native or Bilingual
Timeline
Health Care Assistant
University Of Utah Health
06.2024 - 12.2024
Certified Nursing Assistant
Aspen Ridge Transitional Rehab
11.2022 - 06.2024
Dietary Aide
Aspen Ridge Transitional Rehab
11.2022 - 06.2024
Hotel Reservation Specialist
Marriott
01.2022 - 11.2022
Customer Service Representative
Alorica
01.2021 - 12.2021
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Food Safety/Food Handler's Card(varies by location)-State or local public health departments, necessary in settings where food handling occurs.
High School Diploma -
Kairos Academy
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