Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cinthia Ayala

El Paso,TX

Summary

I am a dynamic professional with a strong background in Marshall's Distribution Center, with outstanding experience in data analysis and conflict resolution. Throughout my career, I have focused on improving team productivity and optimizing customer satisfaction, always through efficient problem-solving and a collaborative approach.
My ability to adapt quickly to new challenges allows me to address complex situations with agility, and find practical solutions that benefit both the team and operational processes. In addition, I maintain a strong commitment to safety standards, ensuring that all procedures are performed responsibly and in accordance with company policies.
I am a proactive person, always willing to learn and improve. I work well in a team and strive to foster a positive and trusting work environment, where both efficiency and the well-being of all team members are valued. My focus on continuous improvement, and my problem-solving skills, allow me to contribute to the overall success of the organization.

Overview

3
3
years of professional experience

Work History

General Associate

Marshalls Distribution Center
El Paso, TX
08.2023 - Current
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Verified accuracy of data entry by reviewing, correcting, deleting or reentering information.
  • Resolved discrepancies between source documents and computer entries through careful review.
  • Worked effectively in team environments to make the workplace more productive.
  • Displayed strong analytical skills through safe practices and efficient issue resolution

Guest Services Cashier

Don Carbon
El Paso, TX
01.2023 - 06.2025
  • Resolved customer complaints in a timely manner.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Processed cash and credit card payments accurately and efficiently.
  • Built and maintained productive relationships with employees.
  • Created an environment that encouraged team work among employees leading towards achieving organizational objectives.

Guest Services Associate

El Paso Water Parks
El Paso, TX
05.2022 - 08.2022
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Conducted tours of the facility when requested by guests.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Monitor entry to prevent customers from bringing in prohibited or hazardous items

Education

Associate of Arts - Criminal Justice

El Paso Community College
El Paso, TX
12-2024

Skills

  • Data analysis
  • Computer skills
  • Teamwork and collaboration
  • Problem solving
  • Decision-making
  • Conflict resolution
  • Customer service
  • Safety cautious

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

General Associate

Marshalls Distribution Center
08.2023 - Current

Guest Services Cashier

Don Carbon
01.2023 - 06.2025

Guest Services Associate

El Paso Water Parks
05.2022 - 08.2022

Associate of Arts - Criminal Justice

El Paso Community College
Cinthia Ayala