Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Cinthia Carrillo

Workers Compensation & Property Assistant
Salt Lake City,US

Summary

Professional high skilled individual skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering a results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication. While still balancing family life and understanding corporation needs.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Restaurant Server

Galeano's Ristorante Italiano
04.2025 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Remodeling Consultant

Gaeta's Construction
03.2025 - Current
  • Delivered visually striking results through seamless coordination with interior designers and other professionals involved in each project.
  • Streamlined communication channels between clients and project teams, fostering a smoother project execution process.
  • Generated increased customer referrals through exceptional service and attention to detail in all aspects of the remodeling process.
  • Prepared accurate estimates for clients by carefully analyzing the scope of work and required resources.
  • Safeguarded client investments by ensuring compliance with local building codes, regulations, and permit requirements throughout the construction process.
  • Maintained thorough knowledge of industry trends and innovations, incorporating them into remodel designs when applicable.
  • Contributed to the company''s growth by actively seeking new business opportunities and maintaining a strong network of industry contacts.

Workers' Compensation Claims Assistant

AmTrust Financial
06.2023 - 04.2025
  • Learned litigation, wage calculations, pay diaries for TTD, TPD, and PTD, RFAs, handled IMRs, as well as allocated claims to the correct departments.
  • Shadowed various workers' compensation adjusters and property adjusters to improve work agility and accuracy.
  • I was the assigned secretary for all work development events to improve office morale, including, but not limited to, office events, retreats, dinners, and arranging corporate visits, while still handling a personal workload of over 40 tasks per day.
  • Trained new and existing employees on processing various tasks in a timely manner.
  • Prepared and responded to wage verifications for employment, workers' compensation and unemployment.
  • Collaborated with adjusters to expedite claim settlements and ensure fair compensation for clients.
  • Assisted in managing workers'' compensation cases, facilitating prompt return-to-work plans for injured employees. While paying medical bills from reserves.
  • Optimized resource allocation within the department through skillful workload prioritization based on urgency and complexity levels of assigned tasks.
  • Supported clinical decision-making by ensuring the availability of accurate and up-to-date patient information.
  • Learned and adapted quickly to new processing and software applications.

Server

Maria's Mexican Grill
07.2022 - 03.2024


  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.

Dispatch/ Personal Assistant

SEI Trucking
12.2020 - 05.2022
  • Served as the first point of contact for incoming contractors, handled incoming phone calls and emails, ensuring prompt responses while directing inquiries appropriately and matching them with the best routes.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Provided research assistance on various projects, leading to informed decisions based on accurate information.
  • Streamlined invoice processing to ensure timely payments, and closely collaborated with executives to deliver payments on designated pay dates for each contractor.

Customer Service

Call Center/ General Dynamics
05.2016 - 01.2017
  • Ensured seamless communication between departments by serving as a liaison between call center teams and management.
  • Developed and maintained call center policies and procedures in accordance with industry best practices and regulatory requirements.
  • Mastered multiple software applications used within the call center environment, enabling enhanced multitasking capabilities during calls.
  • Improved overall call center metrics by maintaining low average hold times and high first-call resolution rates.

Manager/Host/Server

Daily Grill
09.2013 - 04.2016
  • Scheduled staff according to availability, vacation time, and company needs.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated more than 14 employees to be productive and engaged with high work demands and policies, to ensure a steady workflow without affecting the teams' collaboration with one another.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Business Major -

California State University Dominguez Hills
California, United States
08.2013 - 01.2015

High School -

Animo Leadership
California, United States
08.2009 - 06.2013

Skills

Conflict Resolution

Certification

High School Diploma

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Road Trips
  • Music
  • Participating in fundraising events to support local charities, schools, or community projects
  • I love participating in various sports activities with my children so they can improve their physical activity, camaraderie, and personal growth
  • Camping

Timeline

Restaurant Server

Galeano's Ristorante Italiano
04.2025 - Current

Remodeling Consultant

Gaeta's Construction
03.2025 - Current

Workers' Compensation Claims Assistant

AmTrust Financial
06.2023 - 04.2025

Server

Maria's Mexican Grill
07.2022 - 03.2024

Dispatch/ Personal Assistant

SEI Trucking
12.2020 - 05.2022

Customer Service

Call Center/ General Dynamics
05.2016 - 01.2017

Manager/Host/Server

Daily Grill
09.2013 - 04.2016

Business Major -

California State University Dominguez Hills
08.2013 - 01.2015

High School -

Animo Leadership
08.2009 - 06.2013

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Cinthia CarrilloWorkers Compensation & Property Assistant