Cinthia Cortes
Commerce City,CO
Summary
Skilled with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
12
12
years of professional experience
Work History
Collections Agent
Bread Financial
05.2016 - 04.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Customer Service Representative
24-7 Intouch
07.2015 - 04.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
Customer Service Representative
Dupree And CO
08.2014 - 07.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Created, implemented and monitored filing systems for easy retrieval of records.
Customer Service Representative
MoneyGram
10.2012 - 10.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
Education
Medical Assistant -
Heritage College - Denver
Denver, COHigh School -
Abraham Lincoln High School
Denver, CO05.2010
Skills
- Payment Arrangement
- Collections processing
- Account Management
- Debt Negotiation
- Delinquent account management
- Fair debt practices
- Outbound Calling
- Relationship Building
- Goals and performance
- Finance
- Call center experience
- Fair Debt Collections Practices
- Skip Tracing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Collections Agent
Bread Financial
05.2016 - 04.2024
Customer Service Representative
24-7 Intouch
07.2015 - 04.2016
Customer Service Representative
Dupree And CO
08.2014 - 07.2015
Customer Service Representative
MoneyGram
10.2012 - 10.2013
Medical Assistant -
Heritage College - Denver
High School -
Abraham Lincoln High School
Similar Profiles
Luis QuinonesLuis Quinones
Regional Engagement Manager at Bread FinancialRegional Engagement Manager at Bread Financial
Sagar AdhikariSagar Adhikari
Executive Support at Bread FinancialExecutive Support at Bread Financial
DEVIPRASAD KARDEVIPRASAD KAR
Quality Assurance, Lead A at Bread FinancialQuality Assurance, Lead A at Bread Financial
Cynthia GarciaCynthia Garcia
Customer Service Advocate at Bread FinancialCustomer Service Advocate at Bread Financial
NANCY LUNANANCY LUNA
Enrollment Specialist at Denver HealthEnrollment Specialist at Denver Health