Cinthia Gonzalez
El Paso ,TX
Overview
9
9
years of professional experience
Work History
Escrow Analysis Specialist
US Bank Home Mortgage
El Paso, TX
07.2022 - 03.2025
- Marketed new business opportunities and made calls on current and prospective clients.
- Supported various business units within the organization by sharing valuable insights gained from extensive knowledge of the industry''s best practices for managing complex transactions.
- Reduced errors in escrow account management by conducting thorough audits and providing clear documentation.
- Streamlined communication channels between departments for enhanced collaboration during complex transactions requiring multiple parties'' input or approval.
Customer Service Representative
Mr. Cooper
El Paso, TX
06.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Financial Aid Representative
Job Connection Services Inc
El Paso, TX
01.2019 - 04.2021
- Contributed to increased enrollment rates by ensuring students had access to necessary funding for their education.
- Maximized available funds for institutional scholarships through careful allocation of resources based on student need and academic performance criteria.
- Optimized financial aid processes by proactively identifying and addressing inefficiencies, resulting in improved staff productivity and more timely assistance for students.
- Negotiated mutually beneficial agreements between the institution and external lenders or grant providers in order to secure additional funding opportunities for our students.
Sales Associate
MetroPCS Corporate Store
El Paso, TX
07.2016 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Receptionist
HR Block
El Paso, TX
12.2016 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Montwood High School
El Paso, TXTimeline
Escrow Analysis Specialist
US Bank Home Mortgage
07.2022 - 03.2025
Customer Service Representative
Mr. Cooper
06.2021 - 07.2022
Financial Aid Representative
Job Connection Services Inc
01.2019 - 04.2021
Receptionist
HR Block
12.2016 - 04.2018
Sales Associate
MetroPCS Corporate Store
07.2016 - 12.2018
Montwood High School