Cinthia Guevara
Milwaukee
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors. Fully bilingual in english and spanish.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work History
Cleaning Crew Member
Marathon Systems
Milwaukee
10.2025 - Current
- Maintained cleanliness in assigned areas by performing routine cleaning tasks efficiently.
- Operated cleaning equipment such as vacuums and floor scrubbers with attention to safety.
- Conducted regular inspections of areas to uphold quality assurance standards.
- Managed inventory of cleaning supplies, ensuring adequate stock levels for operations.
- Adhered to safety compliance protocols while handling cleaning chemicals and equipment.
- Supported floor maintenance efforts by stripping, waxing, and polishing floors as needed.
Crew Member
Chick-Fil-A
Milwaukee
07.2019 - 08.2023
- Supported team members in food preparation tasks to ensure efficient service delivery.
- Assisted in maintaining cleanliness of kitchen equipment and dining areas to promote safety.
- Engaged with customers to provide accurate menu information and address inquiries.
- Collaborated with team members to streamline order processing during peak hours.
- Participated in training new crew members to uphold service standards.
- Supported quality control measures by inspecting food products for freshness.
- Adapted to varying roles within the team to meet operational demands.
- Maintained safety compliance by following health regulations and guidelines.
- Contributed to team meetings by sharing ideas for improving service efficiency.
- Executed closing procedures, including cleaning and securing the restaurant at day's end.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Drove team success by quickly completing assigned tasks.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared quality products while maintaining portion control and presentation within service goal times.
Crew Member
Chipotle Mexican Grill
Milwaukee
11.2011 - 04.2019
- Assisted in food preparation, ensuring freshness and quality for all menu items.
- Handled cash transactions accurately, maintaining proper cash handling procedures.
- Collaborated with team members to meet peak service demands efficiently.
- Maintained cleanliness of workstations and dining areas to ensure safety compliance.
- Supported inventory management by restocking supplies and checking expiration dates.
- Engaged with customers to create a welcoming environment and enhance their experience.
- Trained new crew members on food preparation and customer service best practices.
- Monitored food quality during preparation and service to uphold standards.
- Assisted in developing new promotional items by providing feedback from customers.
- Executed opening and closing tasks, ensuring readiness for daily operations.
- Participated in safety drills and compliance training to uphold workplace safety.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Front Desk Receptionist
Instaff Temp Agency
Milwaukee
01.2017 - 04.2018
- Managed front desk operations to ensure smooth daily functioning of office tasks.
- Coordinated visitor check-in and check-out processes to enhance guest experience.
- Scheduled appointments for staff and maintained accurate calendar records.
- Provided administrative support by organizing office supplies and inventory.
- Answered inquiries and resolved issues promptly to maintain high customer satisfaction.
- Maintained confidentiality of sensitive information while handling customer records.
- Trained new staff on front desk procedures and customer service protocols.
- Implemented efficient filing systems to improve record-keeping accuracy.
- Assisted in preparing reports and documentation for office meetings.
- Conducted regular inventory checks to ensure adequate supply levels.
- Utilized phone system effectively to manage call routing and messaging.
- Maintained cleanliness and organization of the reception area to ensure professionalism.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Input customer data into reservation systems and updated to reflect room changes.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Receptionist
Mequon Dental Group
Milwaukee
11.2013 - 08.2014
- Managed front desk operations, ensuring smooth workflow and patient satisfaction.
- Coordinated appointment scheduling, optimizing daily schedules for efficiency.
- Maintained accurate data entry and filing systems for patient records.
- Handled call management, directing inquiries to appropriate personnel promptly.
- Facilitated visitor coordination, ensuring a welcoming environment for all guests.
- Resolved patient inquiries and concerns with professionalism and care.
- Conducted follow-up calls to confirm appointments and improve attendance rates.
- Collaborated with dental staff to streamline communication and enhance workflow.
- Supported billing processes by verifying insurance details and patient information.
- Maintained cleanliness and organization of the reception area for a professional appearance.
- Provided administrative support by preparing reports and handling office documentation.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Education
Esthethics - Esthetician
Empire Beauty School
Milwaukee, WI 11.2023 - 02.2024
West Allis Central High School
Milwaukee, WISkills
- Cleaning procedures
- Cleaning equipment operation
- Inventory management
- Safety compliance
- Team collaboration
- Customer service
- Quality assurance
- Time management
- Procedural adherence
- Communication skills
- Adaptability
- Issue resolution
- Organizational skills
- Attention to detail
- Multitasking and organization
- Dependability and reliability
- Problem-solving
- Customer service-focused
- Flexibility and adaptability
- Front desk management
- Appointment scheduling
- Customer data entry
- Quality assurance compliance
- Adaptability to change
- Conflict resolution
- Confidentiality handling
- Fluent in english and spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cleaning Crew Member
Marathon Systems
10.2025 - Current
Esthethics - Esthetician
Empire Beauty School
11.2023 - 02.2024
Crew Member
Chick-Fil-A
07.2019 - 08.2023
Front Desk Receptionist
Instaff Temp Agency
01.2017 - 04.2018
Receptionist
Mequon Dental Group
11.2013 - 08.2014
Crew Member
Chipotle Mexican Grill
11.2011 - 04.2019
West Allis Central High School