Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Cinthia Guzman

South Gate,CA

Summary

Dynamic property management professional with extensive experience at Bridge Housing Corporation, excelling in tenant relations and conflict resolution. Proven track record in lease administration and staff management, effectively enhancing resident satisfaction and operational efficiency. Adept at problem-solving and fostering strong relationships, ensuring seamless property operations and compliance with housing regulations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

Bridge Housing Corporation
Los Angeles, CA
03.2023 - Current
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Interacted with potential renters during showings providing information about the property features.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.
  • Developed and managed highly skilled on-site staff through recruitment, training and motivation.
  • Explained policies and procedures to tenants and enforced rules.
  • Processed applications received from prospective tenants verifying credit history, employment status.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Updated and maintained databases with current information.

Project Manager

R&C
City Of Los Angeles, CA
01.2022 - Current
  • Participated in professional development opportunities to stay current with industry trends and technologies.
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Negotiated with project stakeholders or suppliers to obtain resources or materials.
  • Managed multiple projects with competing deadlines simultaneously.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.

Property Manager's Assistant

The John Stewart Company
City Of Los Angeles, CA
11.2022 - 03.2023
  • Participated in community events promoting the rental properties available at the location.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Kept records of correspondence with residents and tenants.
  • Prepared and submitted monthly tenant visit logs.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Escalated critical issues to property manager to promote immediate resolution.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.

Manager

Metropcs Authorized Dealer
South Gate, CA
06.2009 - 10.2016
  • Created and presented monthly reports to management on sales performance.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Generated sales reports and created budgets.
  • Resolved customer complaints regarding sales and service.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.

Education

High School Diploma -

Rosemead High School
Rosemead, CA
06-2008

Skills

  • Tenant relations
  • Lease administration
  • Property maintenance
  • Conflict resolution
  • Financial statements
  • Budget management
  • Vendor management
  • Effective communication
  • Marketing and advertising
  • Training and mentoring
  • Property inspections
  • Rent collection
  • Unit inspection
  • Strong communication skills
  • Housing regulations
  • Staff management
  • Issue escalation
  • Problem-solving abilities

Certification

  • Fair Housing & Compliance Policies and Procedures.
  • FH-100 Federal Fair Housing Compliance.
  • 3-Hour Live Webinar Fair Housing Training.
  • Fair housing & Compliance Policies and Procedures Related to Individuals with Disabilities.

Languages

English
Professional
Spanish
Full Professional

References

References available upon request.

Timeline

Assistant Property Manager

Bridge Housing Corporation
03.2023 - Current

Property Manager's Assistant

The John Stewart Company
11.2022 - 03.2023

Project Manager

R&C
01.2022 - Current

Manager

Metropcs Authorized Dealer
06.2009 - 10.2016

High School Diploma -

Rosemead High School

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Cinthia Guzman