CINTHIA LIZCANO
Dallas,TX
Summary
Results-driven customer service specialist with a strong background in critical thinking and conflict resolution. Enhanced guest satisfaction during high-volume events through effective problem-solving. Experienced in classroom management and research methodologies, fostering positive learning environments and achieving educational objectives.
Overview
6
6
years of professional experience
Work History
Banquet Server/bartender
The Thompson Hotels
Dallas, Tx
10.2021 - Current
- Delivered exceptional service to high volume of daily customers, enhancing overall dining experience.
- Resolved customer concerns promptly, improving satisfaction and escalated issues to management for effective resolution.
- Ensured cleanliness of work area throughout shift, contributing to a welcoming and safe environment.
Deportation Officer
U.S Immigration Customs Enforcement
Dallas, Tx
08.2025 - 11.2025
- Developed strategies to ensure compliance with all applicable laws governing deportation proceedings.
- Assisted in developing policies related to immigration enforcement procedures.
- Participated in academy training in Georgia, acquiring essential subjects and skills for deportation officer position.
- Participated in outreach programs aimed at educating immigrants about their rights under U.S. law.
Banquet Server
Sheraton Dallas
Dallas, Tx
06.2021 - 08.2025
- Delivered exceptional service during high-volume events at Virgin Hotels, enhancing guest experience.
- Greeted guests upon arrival and assisted throughout the event to ensure a smooth and enjoyable experience.
- Monitored guest satisfaction levels throughout the event, addressing needs promptly and courteously.
- Trained new servers on company standards and event procedures effectively.
Banquet Server
Virgin Hotels
Dallas, Texas
07.2020 - 08.2025
- Delivered exceptional service during high-volume events at Virgin Hotels, enhancing guest satisfaction.
- Anticipated guest needs and responded promptly, contributing to a memorable experience.
- Served food and beverages to guests during events, ensuring timely and attentive service.
- Collaborated with kitchen staff to ensure timely meal delivery for functions.
- Set up and arranged banquet spaces according to event specifications.
Substitute Teacher, K-12
DISD
Dallas, TX
01.2023 - 09.2024
- Delivered engaging lessons across diverse subjects in K-12 classrooms.
- Fostered student participation through interactive activities and discussions, enhancing engagement.
- Utilized various teaching techniques to motivate students and foster their academic growth.
- Adapted lesson plans to meet the individual needs of each student.
- Integrated technology into lessons to enhance learning experiences and student understanding.
- Managed classroom behavior to create a positive learning environment.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Maintained classroom organization and prepared materials for daily lessons.
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
- Collaborated with teachers to implement curriculum and achieve educational goals.
- Collaborated with other staff members to ensure a positive learning environment for students.
- Created an atmosphere conducive to learning by displaying enthusiasm for teaching subjects.
Education
Bachelor of Arts - Criminology
The University of Texas At Dallas
Richardson, TX05-2025
Skills
- Critical thinking and conflict resolution
- Classroom and project management
- Empirical research methodologies
- Customer service excellence
Timeline
Deportation Officer
U.S Immigration Customs Enforcement
08.2025 - 11.2025
Substitute Teacher, K-12
DISD
01.2023 - 09.2024
Banquet Server/bartender
The Thompson Hotels
10.2021 - Current
Banquet Server
Sheraton Dallas
06.2021 - 08.2025
Banquet Server
Virgin Hotels
07.2020 - 08.2025
Bachelor of Arts - Criminology
The University of Texas At Dallas