Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cinthia Lora

Pasadena,Texas

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Contract Services Manager

Harris County FPM
10.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
  • Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
  • Proactively identified potential contractual issues, addressing them before they escalated into more significant problems.
  • Provided expert guidance on contractual matters to project managers, facilitating smooth project execution.
  • Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
  • Organized and updated databases, records and other information resources.

Leasing Coordinator

Harris County FPM
07.2021 - 10.2022
  • Responsible for Managing 50+ leases in Harris County's Leasing Portfolio
  • Worked together with team that inspected properties making sure that all properties were up to code, ADA compliant and that all landlords were following lease specs and meeting Harris County requirements.
  • Customer Service Liaison between Landlord and Tenant, making sure leases were being followed by both landlords and tenants when it came to repairs or requests that need to be completed.
  • Work with various departments within FPM to have lease site repairs and or requests completed on time.
  • I was responsible for all Yearly Lease Renewals on all 110 of our lease sites, working closely with my manager and County Attorney's Office to make sure that these Leases were beneficial to both Harris County and Departments that were requesting space.
  • I was responsible for acquiring Purchase Orders and invoices for 10+ leases.
  • Managing 1.2 million Dollar budget in SFY2023.
  • Completed and Submitted RCAs for Court Agenda Items.

Accounts Payable Clerk

Harris County FPM
12.2013 - 07.2021
  • Request and keep track of Purchase orders placed and balances on accounts.
  • Paid all invoices from vendors that Maintenance and CIP groups used.
  • Keep track and managed maintenance 4.5-million-dollar budget, 5.3-million-dollar Elevator Budget and over 10-million-dollar budget for CIP.
  • Managing and enforcing various Contracts worth over 20 million Dollars with terms varying from 1-5 years per contact
  • Handle all payments for various Leases that FPM held in various areas of Harris County.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
  • Reduced late payment penalties by closely monitoring due dates and managing timely payments.
  • Maintained good working relationships with vendors and resolved disputes.
  • Improved vendor relationships through diligent communication and prompt issue resolution.
  • Prepared vendor invoices.
  • Assisted in Fiscal year-end closing procedures, ensuring all invoices were processed on time to reflect accurate numbers.

Tax Professional

H & R Block
12.2011 - 04.2013
  • Greeted Customers, registered them in system.
  • Set up appointments, took payments.
  • Filed documents, reconciled cash register at close of business.
  • Answered incoming calls and helped with customer questions.
  • Electronically filed tax returns for 10 - 15 clients daily.
  • Have knowledge of current tax law for both Federal and State and educated all clients in tax law and other financial advised as needed.

Assistant Store Manager

Nautica Retail
09.2012 - 01.2013
  • Supported Store Manager in all aspects.
  • Created weekly schedules for 18 staff members that included all 4 managers.
  • Approved all hours and completed weekly payroll for all store staff members.
  • Handled all customer questions and concerns.
  • Dealt with issues regarding problems with customers.
  • Reconciled registers every night.

Office Manager

MCI Wraps Inc.
09.2011 - 08.2012
  • Answered phone calls and all of customer’s requests and questions.
  • Filing
  • Made sure orders were on track to deliver on time to customers.
  • Managed all aspects of accounting to include Accounts Payable, Receivables, keeping track of employee’s hours, and issuing weekly payroll.

Correctional Officer IV

Texas Dept. of Criminal Justice
09.2007 - 07.2011
  • Correctional Officer's main priority is maintaining safety and security at Huntsville Unit.
  • Working as primary Searcher’s Desk Boss, there has been vigorously training in many areas such as suicide prevention, ICS, offender traffic, and offender aggression.
  • Main duties in this position are to make sure that all activities that are scheduled for that day are called and are on time.
  • Being main point of contact between all parties during any ICS situation or drills.
  • Also help in with counting process of over 1,700 offenders making sure all offenders were accounted for.
  • Handling hostile situation by way of verbal intervention is another skill that has been mastered though out many years.
  • Trained in Radio/Control Picket position, that ranged in responsibilities, from answering all questions and concerns from incoming calls or route them properly to another person or department that will be able to help them. Responsible for issuing all COP, weapons and facility keys. This position was back up to Searcher's desk position.

Education

Criminal Justice -

College of Lake County
Grayslake, IL
05.2004

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Performance Evaluations
  • Key Performance Indicators
  • Customer Relationship Management (CRM)
  • Expense Tracking
  • Teamwork and Collaboration
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Problem Resolution

Certification

  • CTCM - Certified Texas Contract Manager

Languages

Spanish
Native or Bilingual

Timeline

Contract Services Manager

Harris County FPM
10.2022 - Current

Leasing Coordinator

Harris County FPM
07.2021 - 10.2022

Accounts Payable Clerk

Harris County FPM
12.2013 - 07.2021

Assistant Store Manager

Nautica Retail
09.2012 - 01.2013

Tax Professional

H & R Block
12.2011 - 04.2013

Office Manager

MCI Wraps Inc.
09.2011 - 08.2012

Correctional Officer IV

Texas Dept. of Criminal Justice
09.2007 - 07.2011

Criminal Justice -

College of Lake County

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Cinthia Lora