Cinthia Mendez
Pasadena,TX
Summary
At Sonic Drive-In, I excelled as a First Assistant Manager, showcasing leadership by mentoring staff and enhancing operational efficiency. Bilingual and adept in conflict resolution, I significantly improved customer satisfaction. My analytical skills and commitment to safety protocols contributed to a notable increase in team performance and service excellence.
Overview
3
3
years of professional experience
Work History
Sonic Drive-In
First Assistant Manager
Deer Park, TX
10.2019 - 03.2023
- Kept store inspection ready with consistent oversight of daily team activities and workflows.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Helped with daily cash management, resolved drawer inaccuracies, and prepared daily deposits.
- Managed employee scheduling ensuring adequate staffing levels during peak business hours.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Served as a role model for other employees by demonstrating exceptional work ethic and dedication.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created monthly reports summarizing operational results, progress towards goals and departmental budget information.
- Promoted high attention to customers satisfaction by resolving problems face-to-face or through phone conversations with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated equipment and machinery according to safety guidelines.
- Recognized by management for providing exceptional customer service.
Education
Medical Assistant
The College of Health Care Professions
TX09-2025
Some College (No Degree) - Science
San Jacinto College
Pasadena, TXSkills
- Flexible and adaptable
- Bilingual (English and Spanish)
- Supervision and leadership
- Coaching and mentoring
- Team-building and motivation techniques
- Project planning
- Analytical
- Decision-making and problem resolution
- Friendly, positive attitude
- Recruiting, interviewing, and scheduling
- Staff training and develop
- Conflict resolution
- Inventory and financial management
- Reporting and documenting
- Customer service and satisfaction
Timeline
Sonic Drive-In
First Assistant Manager
10.2019 - 03.2023
Medical Assistant
The College of Health Care Professions
Some College (No Degree) - Science
San Jacinto College
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