Cinthia Miramontes
Española,NM
Overview
14
14
years of professional experience
1
1
Certification
Work History
Diagnostic Technician 2
Los Alamos National Laboratory
05.2022 - Current
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Conducted wide range of diagnostic tests, such as hearing, vision, ECGs, as well as pulmonary, and recorded results.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
- Documented and verified patient information using laboratory information system.
- Summarized test results and activities for management via verbal updates or written reports.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Medical Assistant
AB Staffing
08.2021 - 04.2022
- Process control for COVID testing for about 60-200 employees daily.
- Created and maintained Microsoft Excel spreadsheets With PMI and stored them in designated secured area.
- Confirm patient identity and assign label to the specimen container
- Proper handling of testing materials and packing them for transport according to established guidelines
- Maintained environmental integrity and aesthetics ensuring all areas are safe and clean
Medical Administrative Assistant
Trinity Urgent Care
06.2016 - 07.2021
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Recorded vital signs and medical history for 30-80 patients a day.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained and updated patient records for accurate, current medical histories.
- Greeted patients and provided required paperwork to facilitate services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted with medical coding and billing tasks.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Customer Service Representative
Mountain Air Cleaners
06.2010 - 08.2014
- Maintained Quickbooks and spreadsheets for billing and tracking payment purposes.
- Performed quality checks on clothing orders.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Trained new personnel regarding company operations, policies and services.
Education
Medical Assisting
Pima Medical Institute
10-2015
High School Diploma -
Mesa Vista High School
05-2014
Skills
- Customer Service
- Adaptability
- Organization
- Communication
- Attention to detail
- Empathy
- Confidentiality
- Data Analysis
- Strategic thinking
- Equipment operation
Certification
- BLS - Basic Life Support
- NIOSH - National Institute for Occupational Safety and Health
- CAOHC - Council for Accreditation in Occupational Hearing Conservation
Timeline
Diagnostic Technician 2
Los Alamos National Laboratory
05.2022 - Current
Medical Assistant
AB Staffing
08.2021 - 04.2022
Medical Administrative Assistant
Trinity Urgent Care
06.2016 - 07.2021
Customer Service Representative
Mountain Air Cleaners
06.2010 - 08.2014
High School Diploma -
Mesa Vista High School
- BLS - Basic Life Support
- NIOSH - National Institute for Occupational Safety and Health
- CAOHC - Council for Accreditation in Occupational Hearing Conservation
Medical Assisting
Pima Medical Institute
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