Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cinthia Molina

Odessa

Summary

Operations Manager with a proven track record at Loves Travel Stop, excelling in team leadership and customer service. Skilled in problem-solving and staff training, I empowered employees to enhance accountability, resulting in improved performance outcomes. Developed strategies that significantly boosted customer satisfaction through effective communication and operational excellence.Reliable team player with focus on adaptability and achieving targeted results.

Overview

17
17
years of professional experience

Work History

Operations Manager

Loves Travel Stop
01.2014 - Current
  • Facilitated inventory oversight to guarantee correct stock levels. Worked at Stores 492, 623, 542 and 539 assisted in training for inventory success.
  • Supported team in executing daily tasks and maintaining workflow efficiency.
  • Collaborated with staff to streamline communication and improve task execution.
  • Adapted quickly to new tools and systems for operational effectiveness.
  • Observed and documented best practices for process improvement initiatives.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Trained Operations managers and GMT to next level. Worked and trained with Gms now in positions.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Assisted in recruiting, hiring and training of team members.
  • Learned operational processes and safety protocols within warehouse environment.
  • Contributed to team meetings by sharing insights on workflow challenges.

Assistant Store Manager

Stripes Convenience Store
03.2009 - 01.2014
  • Facilitated inventory oversight to guarantee correct stock levels.
  • Supported team in executing daily tasks and maintaining workflow efficiency.
  • Collaborated with staff to streamline communication and improve task execution.
  • Adapted quickly to new tools and systems for operational effectiveness.
  • Observed and documented best practices for process improvement initiatives.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Assisted in recruiting, hiring and training of team members.
  • Learned operational processes and safety protocols within warehouse environment.
  • Contributed to team meetings by sharing insights on workflow challenges.

Education

High School Diploma -

Odessa High School
Odessa Tx

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Staff training

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

Loves Travel Stop
01.2014 - Current

Assistant Store Manager

Stripes Convenience Store
03.2009 - 01.2014

High School Diploma -

Odessa High School

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Cinthia Molina