Cinthia Muniz
Los Banos,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining office operations, demonstrated during my tenure at Muniz Appliance Sales and Repair. Skilled in appointment scheduling and customer service, I successfully increased productivity and maintained a welcoming environment. My leadership at Jack in the Box further honed my team-building and conflict resolution abilities, contributing to a positive work culture.
Overview
10
10
years of professional experience
Work History
Receptionist Assistant
Muniz Appliance Sales and Repair
2021.01 - 2024.08
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
Team Leader
Jack in the Box
2015.02 - 2017.02
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
High School Diploma -
Crossroads Alternative Education
Los Banos, CASkills
- Reception Area Maintenance
- Maintaining cleanliness
- Appointment Scheduling
- Office Organization
- Cash Management
- Bookkeeping
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Assistant
Muniz Appliance Sales and Repair
2021.01 - 2024.08
Team Leader
Jack in the Box
2015.02 - 2017.02
High School Diploma -
Crossroads Alternative Education
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