Cinthia Felix-Torres
Sparks,United States
Summary
Currently I am an enthusiastic Mortgage Advisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Understanding and communication of Loan Process. Motivated to learn, grow and excel in the financial industry. I am looking to branch my expertise in financial coaching and diagnosing of personal and business portfolios. I'm wanting to to shift into the Corporate banking where I can use what I have learned in past experiences and taylor it into a successful career with a well known financial institution/organization.
Overview
10
10
years of professional experience
Work History
Mortgage Advisor
NEO Home Loans
Reno, NV
04.2022 - Current
- Proactively identify solutions for customers experiencing credit issues.
- Collect and analyze clients financial situation to asses eligibility for home loans.
- Explained different loan programs and provided financial strategies.
- Established, developed, and maintained client referral relationships with potential and existing customers, Realtors, and others to established and retain future business collaborations.
- Demonstrated the highest level of customer service towards all personal and professional relationships working toward the aspect of growing in all categories through personal and work expertise.
Loan Officer
Bay Equity Home Loans
Reno, NV
04.2021 - 04.2022
- Generate leads
- Monitored pipelines to track and log status of loans
- Educate and guide clients through the pre-approval process
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Staying on top of the communication of Client and Processing Team
- Navigate loan through requirements and ensure to meet deadlines
- Proactively stay ahead of loans to overcome future possible complications before they arise
Internet Sales Manager
Dolan Toyota
Reno, NV
03.2014 - 12.2020
- Negotiated Product Sales and trade-in deals for maximum profit
- Responsible for one-on-one coaching
- Responsible for conducting monthly performance reviews
- Maintained customers relations to guarantee life long customers
- Conduct interviews to collect best candidates for the job
- Responsible for hiring new representatives
- Onboarding new employees and setting sales standards
- Develop and execute strategic plans to achieve targets
Education
GED -
TMCC
Reno, NV12.2015
Skills
- Strong Problem Solving Skills
- Relationship Development
- Customer Experience
- Team Leadership and Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Mortgage Advisor
NEO Home Loans
04.2022 - Current
Loan Officer
Bay Equity Home Loans
04.2021 - 04.2022
Internet Sales Manager
Dolan Toyota
03.2014 - 12.2020
GED -
TMCC
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