Cinthia Quintero
Fair Oaks
Summary
Dynamic banking specialist with extensive knowledge of financial products and a commitment to exceptional customer service. Expertise in assessing client needs and providing tailored financial solutions that drive satisfaction and loyalty. Recognized for adaptability in fast-paced environments, consistently achieving results while fostering collaboration within teams. Proven track record of enhancing processes, developing talent, and boosting productivity to meet organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Phone Banker
Wells Fargo
Sacramento, CA
02.2015 - 03.2019
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Resolved customer inquiries and issues promptly, enhancing overall client satisfaction and loyalty.
- Provided product knowledge to customers, promoting various business banking services and increasing customer engagement.
- Assisted in training new staff on operational procedures and system usage for improved team performance.
Personal Banker
Wells Fargo Bank
Sacramento, CA
02.2019 - 09.2021
- Cultivated customer relationships through prompt follow-up and valuable advice.
- Maintained knowledge of bank products, services, policies, procedures, and regulations.
- Educated customers on how to use banking products, services, and other financial solutions.
- Monitored banking regulations and maintained compliance with all banking and financial policies.
Branch Operations Manager
J.P Morgan Chase Bank
Sacramento, CA
07.2022 - 11.2024
- Knowledge of financial analysis principles, methods, practices, and procedures.
- Ensured customer satisfaction by resolving inquiries promptly and effectively.
- Fostered connections with team and partners to drive consistent execution of behaviors and enhance productivity.
- Monitored and enforced compliance standards by evaluating and implementing relevant policies, procedures, and legal regulations.
- Executed responsibilities efficiently in a high-pressure setting, maintaining focus on deadlines and deliverables.
- Implemented compliance measures to uphold banking regulations and policies.
Personal Banker
Wells Fargo
Folsom, CA
06.2025 - Current
- Developed strong customer connections by identifying specific needs and providing customized product and service solutions.
- Ensured adherence to bank products, policies, procedures, and regulations to support compliance and operational integrity.
- Trained and mentored new staff on banking products and compliance regulations.
- Leveraged strong interpersonal communication skills to enhance client trust and nurture long-term relationships.
- Tailored banking solutions to individual needs, ensuring exceptional service and improved customer satisfaction.
Education
High School Diploma -
McClatchy
SacramentoSkills
- Analytical skills
- Active Listening
- Customer satisfaction
- Adaptability
- Effective Time Management
- Operational Efficiency Management
- Compliance Management
- Relationship building and management
Certification
- NMLS Certified
Languages
Spanish, Bilingual
Timeline
Personal Banker
Wells Fargo
06.2025 - Current
Branch Operations Manager
J.P Morgan Chase Bank
07.2022 - 11.2024
Personal Banker
Wells Fargo Bank
02.2019 - 09.2021
Business Phone Banker
Wells Fargo
02.2015 - 03.2019
High School Diploma -
McClatchy