Cinthia Rosas
San Jose,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Server
Jora's Catering
10.2017 - Current
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Dispatcher/Administrative Assistant
a Home Appliance
09.2023 - 06.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Dispatcher
Aquina's Hvac
02.2023 - 05.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Handled incoming calls and emails from customers regarding issues with appointments.
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
Assistant General Manager
Income Property Investments
11.2020 - 12.2022
- Monitor supplies and inventory to make sure they're used properly and efficiently and that we adhere to the properties budget
- Assign duties to crew members and create work schedules
- Interview and hire new employees
- Direct administrative activities
- Look over financial statements, sales reports and other performance data to gauge productivity and achieve daily, weekly and monthly sales goals
- Engage in educational opportunities in order to remain up-to-date on the latest industry techniques, tools and trends
- Engage in opportunities that can add to overall workplace accomplishments.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
Guest Service Representative
MOTEL 6- Convention Center
02.2018 - 03.2019
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Provided guests with above-and-beyond service, including making reservations and setting up future group reservations
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rates
- Collected deposits, fees and payments, processed all financial data and gave receipts and change to customers
- Performed nightly updates to room charges and rates.
Secretary
JORA'S CATERING
10.2017 - 02.2018
- Maintained fully functional office equipment and well-organized supplies to enhance team productivity
- Wrote, reviewed and shared error-free letters, memoranda and other business correspondence
- Produced highly accurate internal and external office collateral, communications and forms such as letters and memoranda
- Enhanced catering projects with efficient schedules, coordinated related documents and organized resources to support unique demands
- Communicated with outside facilities for scheduling upcoming events
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs
- Met with clients to outline desired goals and to prepared quotes for overall catering costs.
Education
Office Assistant Certification - Office Assistant
CCOC
San Jose, CA06.2010
Skills
- Quick learner
- Problem-solving skills
- Decision-making abilities
- Money handling abilities
- Positive and friendly
- People-oriented
- Detail-oriented
- Credit card processing
- Planning and organization
- Computer literate
- Fluent in Spanish
- Hospitality service expertise
- Banquet coordination
- Tableside service
- Guest seating arrangements
- Exceptional customer service
- Strong Work Ethic
Timeline
Dispatcher/Administrative Assistant
a Home Appliance
09.2023 - 06.2024
Dispatcher
Aquina's Hvac
02.2023 - 05.2023
Assistant General Manager
Income Property Investments
11.2020 - 12.2022
Guest Service Representative
MOTEL 6- Convention Center
02.2018 - 03.2019
Server
Jora's Catering
10.2017 - Current
Secretary
JORA'S CATERING
10.2017 - 02.2018
Office Assistant Certification - Office Assistant
CCOC
Similar Profiles
Mirell GradovMirell Gradov
Catering & Event Staff at Katharental, Nordic Catering, Põhjala Catering, Tervise CateringCatering & Event Staff at Katharental, Nordic Catering, Põhjala Catering, Tervise Catering
Rachael GranaRachael Grana
Touring Caterer and Chef at Latitude 45 Catering / DEGA CateringTouring Caterer and Chef at Latitude 45 Catering / DEGA Catering
JUSTIN COENJUSTIN COEN
Chef at Leslies Concert Catering/Leslie Frankel CateringChef at Leslies Concert Catering/Leslie Frankel Catering
Melissa AriotoMelissa Arioto
Lead Medical Assistant Supervisor at Cardiovascular Associates of Santa CruzLead Medical Assistant Supervisor at Cardiovascular Associates of Santa Cruz
Brandon Zaragoza-UribeBrandon Zaragoza-Uribe
Journeyman Sheet Metal Worker at Paragon Mechanical Inc.Journeyman Sheet Metal Worker at Paragon Mechanical Inc.