Cinthia Santana
New York,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Organized, multitasking and time management abilities . Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Housekeeping
Mount Sinai Beth Israel hospital
New York, NY
06.2014 - Current
- Followed all safety protocols while performing duties.
- Responded promptly to requests from staff members regarding cleaning issues.
- Follow proper chemical mixtures, usage, storage and label.
- Cleaned and sanitized patient rooms, restrooms, hallways, elevators, stairwells, and other areas within the hospital.
- Returned vacant rooms to occupant-ready status by deep cleaning, fresh linens, restocking inventory and removing trash.
Home Health Aide
Edison Home Health Care
Brooklyn, NY
04.2022 - Current
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Transported clients to doctor appointments and social events.
- Assisted with basic activities and daily living including housework cleaning
- Measured and record patient's temperature, pulse, respiration and blood pressure when ordered
- Planned and prepare nutritious meals and assist in feeding patients.
BILLER/ Customer Service Rep
Perfect optical lab
New York, NY
03.2013 - 05.2014
- Balance daily batches and report
- Conferred with customers by telephone or in person to provide information about products or services and take prescription orders.
- Responsible of distributing and billing the correct products to the right account and locations.
- Executed 5000 orders shipped and billed resulting in 0.1% errors concluded customer satisfaction
- Assisted customers with purchase decisions based on needs analysis.
- Prioritized tasks effectively to meet deadlines.
Education
High School Diploma -
General Education Development
New York03.2008
Certified Home Health aide -
Some College (No Degree) - liberal arts
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Organized, people and detailed oriented
- Bilingual "Spanish"
- Excel and word intermediate
- Customer Service-Focused
References
References available upon request.
Timeline
Home Health Aide
Edison Home Health Care
04.2022 - Current
Housekeeping
Mount Sinai Beth Israel hospital
06.2014 - Current
BILLER/ Customer Service Rep
Perfect optical lab
03.2013 - 05.2014
High School Diploma -
General Education Development
Certified Home Health aide -
Some College (No Degree) - liberal arts
Borough of Manhattan Community College of The City University of New York
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