Cinthia Santos
Anderson,TX
Summary
Well-qualified, hard worker and a BIG heart! Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Open to all and any new professional challenges. Talented individual fluent in English and Spanish.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
92G (culinary Specialist)
Texas Army National Guard
10.2019 - Current
- Joining the Army has helped me set my life up mentally and financially
- I plan on taking all the opportunities I can
- Prepared nourishing, palatable and well-balanced meals to enhance formal, informal and offsite dining experiences.
- Maintained composure and work quality while under stress.
Leasing Manager
Cardinal Group Companies
09.2024 - Current
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Established strong, professional relationships with residents by promoting team collaboration.
- Conducted regular property inspections to identify and address maintenance issues proactively, maintaining high standards of property condition.
- Conducted detailed market analysis to inform strategic pricing, enhancing competitiveness and occupancy rates.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Engaged with local businesses for partnership opportunities, enriching tenant living experience and community involvement.
- Collected, completed, and processed lease applications.
Leasing Manager
The Heights Of College Station
08.2022 - 10.2023
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet housing requirements.
- Monitored performance of individual leasing agents and helped with successful strategies.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected, completed, and processed lease applications.
- Created and submitted daily reports on leasing activities.
- Developed and implemented tactical marketing plans.
- Explained terms of lease and amounts to be paid to tenants.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
COVID-19 Contact Tracer (Active Duty Status)
Army National Guard TX
02.2022 - 07.2022
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Performed record keeping by logging client information within secure contact-tracing software.
- Developed and maintained courteous and effective working relationships.
Apartment Leasing Consultant
Lake Walk At Traditions
12.2021 - 02.2022
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Verified tenant incomes and other information before accepting lease applications.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
Leasing Consultant
2818 Apartments
04.2021 - 11.2021
- As a leasing consultant I was able to work with many different residents and help come with events and giveaways
- As well as working with keeping up with social media
- My primary job was to get leases and send out lease contracts as well as renewals and concessions.
- Verified tenant incomes and other information before accepting lease applications.
- Escalated major issues to property manager for immediate remediation.
CSR Agent
Fred Loya Insurance
02.2021 - 04.2021
- Worked a lot on computers and learned different computer programs
- Well with customers and great with my team
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated professionally with colleagues, freelancers and clients.
Pharmacy Technician Trainee
Walmart Pharmacy
11.2019 - 02.2021
- Got my certification, I also got the experience of working in-store pharmacy.
- Counted, measured and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Restocked automated medication dispensing equipment.
Education
Culinary certification -
11.2020 - 02.2021
High School Diploma -
Navasota High School
08.2016 - 06.2020
No Degree - Diagnostic Medical Sonography
PIMA Medical Institute
Texas 10.2023 - Current
Skills
- Working in fast paced environments
Multitakser
Marketing and advertising
Till counting
Team Building
Telephone and email etiquette
Leasing and sales
Timeline
Leasing Manager
Cardinal Group Companies
09.2024 - Current
No Degree - Diagnostic Medical Sonography
PIMA Medical Institute
10.2023 - Current
Leasing Manager
The Heights Of College Station
08.2022 - 10.2023
COVID-19 Contact Tracer (Active Duty Status)
Army National Guard TX
02.2022 - 07.2022
Apartment Leasing Consultant
Lake Walk At Traditions
12.2021 - 02.2022
Leasing Consultant
2818 Apartments
04.2021 - 11.2021
CSR Agent
Fred Loya Insurance
02.2021 - 04.2021
Culinary certification -
11.2020 - 02.2021
Pharmacy Technician Trainee
Walmart Pharmacy
11.2019 - 02.2021
92G (culinary Specialist)
Texas Army National Guard
10.2019 - Current
High School Diploma -
Navasota High School
08.2016 - 06.2020
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