Cinthia Saucedo
San Antonio,TX
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Representative
University Health System
07.2023 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring patient satisfaction at all times.
- Established trust with patients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Trained staff on operating procedures and company services.
- Maintained professionalism while managing high call volumes in fast-paced environment.
- Engaged in continuous learning opportunities to enhance product knowledge and service skills.
Medical Assistant Externship
Texas Med Clinic
07.2025 - 08.2025
- Assisted in patient intake processes, ensuring accurate documentation and data entry.
- Coordinated appointments and follow-ups, enhancing patient scheduling efficiency.
- Supported healthcare providers during exams and procedures, maintaining sterile environments.
- Monitored patient vital signs, reporting changes to medical staff promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Call Center Representative
Conduent
01.2021 - 05.2023
- Assisted customers by addressing inquiries and providing information on products and services.
- Utilized call center software to accurately log customer interactions and update records.
- Learned internal processes to efficiently resolve customer issues and ensure satisfaction.
- Adapted communication style to meet diverse customer needs and enhance service experience.
- Collaborated with team members to share best practices and improve overall performance.
- Maintained professionalism while managing high call volumes in fast-paced environment.
- Engaged in continuous learning opportunities to enhance product knowledge and service skills.
Education
CCMA- Medical Assistant - Medical Assistant
San Antonio Medical Assistant School
San Antonio10-2025
High School Diploma -
Highlands High School
San Antonio, TX06-2019
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Resolving issues
- Appointment scheduling
- Computer skills
Certification
High school deploma and currently in MA school.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Assistant Externship
Texas Med Clinic
07.2025 - 08.2025
Call Center Representative
University Health System
07.2023 - Current
Call Center Representative
Conduent
01.2021 - 05.2023
CCMA- Medical Assistant - Medical Assistant
San Antonio Medical Assistant School
High School Diploma -
Highlands High School
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