Cinthia Sibrian
Houston,TX
Summary
Successful Customer Service with 12 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
14
14
years of professional experience
Work History
Pet Care Technician
Rover Oaks Pet Resort
11.2023 - 05.2024
- Overseeing the dogs and cats needs to potty breaks and feeding, taking daily notes as required on their overall health.
- Provided companionship, cuddle times to walks, and playtimes.
- Cleaned out their rooms or kennels, taking out dirty linen, dirty dishes, cleaned any restroom accidents, also refilling fresh water and putting back clean linen as needed.
- Handled wide range upkeep in the facility, including disinfection, landry, washing dishes, and restocking supply.
Cater Server
Aramark
09.2017 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Set up events equipment according to the style asked by the coordinator, to Continental breakfast, buffet lunch or served fine dining dinner.
Housekeeping Inspector
Springhill Suites By Marriott
02.2016 - 08.2017
- Upheld brand standards by consistently monitoring the quality of guest rooms, linens, and amenities provided.
- Assisted maintenance teams with minor repairs or replacements when necessary to ensure guest satisfaction.
- Assisted in developing training materials for new hires, ensuring all team members were knowledgeable about company policies and procedures.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Increased guest satisfaction by promptly addressing and resolving housekeeping concerns.
Leasing Agent
Mai Apartment Homes, Bnc Equities
01.2014 - 12.2015
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Catering Supervisor
Shell Technology Center, Compass Group
07.2010 - 12.2013
- Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
- Coordinated event logistics with clients, venue managers, and other vendors to ensure seamless execution of catered events.
- Increased repeat business with excellent customer service, addressing client concerns promptly and professionally.
- Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
Education
High School Equivalency
02.2023
Skills
- Detailed Oriented
- Pet handling
- Leadership Skills
- Quick learner
- Understand Planning and Strategic Thinking
- Sanitation Protocols
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Pet Care Technician
Rover Oaks Pet Resort
11.2023 - 05.2024
Cater Server
Aramark
09.2017 - 03.2020
Housekeeping Inspector
Springhill Suites By Marriott
02.2016 - 08.2017
Leasing Agent
Mai Apartment Homes, Bnc Equities
01.2014 - 12.2015
Catering Supervisor
Shell Technology Center, Compass Group
07.2010 - 12.2013
High School Equivalency
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