Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
ADDITIONAL INFORMATION
Generic

Cinthia Soria

Von Ormy,TX

Summary

Manager with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and great customer service.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

27
27
years of professional experience
1
1
Certification

Work History

General Manager

Arby's Restaurant
01.2023 - 10.2023
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.

General Manager

Burger King
01.2022 - 12.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Assistant Manager

Church's Chicken
10.2017 - Current
  • Provide guest satisfaction by assisting and resolving all complaints in person or by phone.
  • Ensure that all incoming calls are handled in a prompt, courteous, and professional manner.
  • Deliver Exceptional Brand Standards, Cleanliness and Safety.
  • Monitor and ensure all menu products are prepared and served according to standard procedures.
  • Ensure that all product holding times are strictly observed.
  • Ensure that product displays on the counter or in the display case are properly rotated and attractively displayed.
  • Maintain standard procedures for receiving, handling, and storage of food products.
  • Monitor and assist with all assigned housekeeping duties to provide a clean and organized restaurant.
  • Ensure that all tasks are accomplished in a safe manner.
  • Inspect and ensure the outside grounds and parking lot are properly maintained to create a brand right environment.
  • Monitor and ensure adherence to all safety and security policies and procedures.
  • Assist the RGM in recruiting, interviewing and hiring hourly team members.
  • Effectively manage all new hire paperwork.
  • Partner with RGM to conduct All Star Training modules for specific positions.
  • Provide coaching and feedback to team members to develop skills and work habits.
  • Assign job duties to team members and ensure successful completion of all assignments and activities.
  • Provide feedback to team members on job expectations and standards.
  • Monitor team member dress code, professional appearance and attendance and provides feedback on compliance.
  • Keep supervisor informed of work related issues.
  • Manage Staffing Plans and Financial Report.
  • Assist RGM in preparing weekly staffing plans.
  • Monitor schedules and attendance to maintain proper service levels.
  • Maintain accurate inventory records.
  • Partner with RGM to execute marketing strategies and activities to achieve sales.
  • Monitor and performs opening and closing duties as required.
  • Complete required shift reports such as the week sales report, bank deposit slips, the cash and inventory worksheet.
  • Enter inventory and payroll data as required.
  • Ensure compliance to established cash handling and security.

Asst. Manager

Subway
05.2015 - 06.2017
  • Handle the tasks of monitoring service levels on the dining room floor and adjust staffing as needed.
  • Responsible for training employees on steps of service, sequence of service and hold them accountable to the standards.
  • Provide assistance to restaurant manager in achieving service, financial and human resource goals set forth by the property executives.
  • Ensure that adequate staffing levels are maintained and control budgeted labor costs.
  • Handle the tasks of managing and leading staff including hiring, scheduling, employee counseling and commendations.
  • Ensure that all the areas of the restaurant are constantly maintained for cleanliness.
  • Examine the preparation of food and presentation of beverage.

Receptionist/Medical Records

San Antonio Pediatrics Ass
06.2008 - 01.2011
  • Responsible for all patient files.
  • Greet and register patients. Retrieved and located charts for studies or correspondence.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Organized, maintained and updated information in computer databases.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.

Cashier

Whataburger Co
01.2007 - 01.2008
  • Take food orders.
  • Cash Handling.
  • Cleaning Duties.

Team Leader

Long John Silvers
01.1999 - 01.2004
  • Responsible for shifts.
  • Deposits, Inventory, Food Ordering, Labor.
  • Tended and operated machine that packaged products.

Education

GED -

Kaplan College
01.2008

Skills

  • Customer Service (6 years)
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Problem-solving
  • Staff management
  • Employee scheduling
  • Multitasking

Certification

ServSafe

Languages

Spanish
Limited Working

Timeline

General Manager

Arby's Restaurant
01.2023 - 10.2023

General Manager

Burger King
01.2022 - 12.2022

Assistant Manager

Church's Chicken
10.2017 - Current

Asst. Manager

Subway
05.2015 - 06.2017

Receptionist/Medical Records

San Antonio Pediatrics Ass
06.2008 - 01.2011

Cashier

Whataburger Co
01.2007 - 01.2008

Team Leader

Long John Silvers
01.1999 - 01.2004

GED -

Kaplan College

ADDITIONAL INFORMATION

  • Administrative support professional experienced working in fast paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior customer service. Confident and poised in interaction with individuals of all levels. Detail-oriented and resourceful in completing all job duties; able to multi-task effectively. Capabilities included:
  • Appointment scheduling.
  • Answer multi-line telephone to screen, forward and take messages.
  • Assemble charts for new patients, including obtaining all previous records and test.
  • Hear and resolve complaints from customers, patients, and public.

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