Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cinthia Vazquez

POWAY,CA

Summary

Passionate about managing transportation of goods and meeting the needs of high volume accounts.

Held a highly recognized and solid record of accomplishments overseeing customer needs, strategies and key projects..

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sales Support Administrator

Biosynth.
San Diego, CA
11.2022 - Current
  • Responsible for confirmation of sales orders to customers and processing of orders for shipment while providing excellent customer service and resolve any queries in a timely and professional manner.
  • Raise down payment request.
  • Update and maintain customer database
  • Resolve queries.
  • Stock releases to be found and processed as applicable.
  • Prepare additional shipping documents and book transport for any shipments by freight forwarded.
  • Raise Intercompany purchase orders.
  • Support global sales support teams.
  • Monitor orders inbox
  • Update SAP database information
  • Process non-conformance.

Ground Product Administrator

CEVA Logistics Inc.
Tijuana, Baja California
09.2014 - 08.2020
  • Oversee customer’s freight through tracing and tracking. Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
  • Ensure service completion and provide proof of delivery.
  • Manage customer support by responding to and handling all daily customer service requests. Notify customers of any delays in shipping and dispatching points. Prepare and assist with quotes for customers.
  • Perform various data management tasks - enter shipment data in system; prepare rates and invoice House Air Way Bills; run sales reports, maintain and file reports.
  • Process pick-up requests and enter data in the system.

CSR /Data Entry Operator

DJO Global
Tijuana, Baja California
03.2011 - 09.2014
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified data files prior to entry to maintain high data accuracy.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.

Bilingual CSR

CBX Internacional
Tijuana, Baja California
11.2022
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
  • Addressed problems with service delivery to maintain and enhance client satisfaction.
  • Oversee inventory information for customer (VMI).

Education

Bachelor's Degree - International Trade And Logistics

Instituto De Estudios Universitarios (IEU)
Mexico
03-2024

Skills

  • Ability to read and interpret documents and write routine correspondence
  • Responds promptly and professionally to customer needs
  • Gathers and analyzes information skillfully
  • Logistics Management
  • Attention to details
  • Inventory management
  • Ability to add, subtract, multiply and divide using units of US currency, weight, volume and distance measurements
  • Proficiency in Microsoft Office, internet, web-based and job specific software applications
  • Accurate typing skills and/or data entry skills

Certification

  • DOT/IATA Hazmat Shipping Training Course (Ground & Air) by Safety Compliance Management. (08/16/2024)

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Sales Support Administrator

Biosynth.
11.2022 - Current

Bilingual CSR

CBX Internacional
11.2022

Ground Product Administrator

CEVA Logistics Inc.
09.2014 - 08.2020

CSR /Data Entry Operator

DJO Global
03.2011 - 09.2014

Bachelor's Degree - International Trade And Logistics

Instituto De Estudios Universitarios (IEU)

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Cinthia Vazquez