CINTHIA VAZQUEZ
Vista,CA
Summary
Experienced with handling member inquiries and delivering comprehensive support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Member Service Representative
RBFCU - Credit Union
03.2024 - 05.2025
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Cross-trained and provided backup support at other stations and locations
Patient Services Representative
Peoples Community Clinic
01.2020 - 12.2023
- Coordinate the flow of patients through the front office
- Managed patient registration process, confirming data accuracy and completeness.
- Communicate effectively with back office support staff and other departments
- Function well as a team with the flexibility to adapt to daily changes in routine or assignments
- Coordinate and reschedule patients appointment when provider cancels
- Served as primary point of contact for patients or other organizations
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Took copayments and compiled daily financial records.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Guest Advocate/ Sales Associate
Target
01.2019 - 01.2020
- Make the guest aware of current and upcoming brand launches, store activities and events
- Communicating effectively, including using positive language and attentive to guests needs
- Accurately handle cash register operations and cash transactions
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Trained new personnel regarding company operations, policies and services.
Education
Secondary School -
KIPP Austin Collegiate
01.2018
Associates Degree - Business Office Technology-Administrative Assistant Specialization
Austin Community College
Certificate - Office Administration and Technology
Austin Community College
08.2022
Skills
- Bilingual in English/Spanish
- Precise
- Time Efficient
- Articulate
- Problem-solving
- Learn and adapt to evolving technology needs
- Microsoft office proficient in Word, Excel, Outlook, PowerPoint
- Detail-oriented event coordinator
- Typing skills (60 wpm)
- Customer service
- Banking operations support
Timeline
Member Service Representative
RBFCU - Credit Union
03.2024 - 05.2025
Patient Services Representative
Peoples Community Clinic
01.2020 - 12.2023
Guest Advocate/ Sales Associate
Target
01.2019 - 01.2020
Certificate - Office Administration and Technology
Austin Community College
Secondary School -
KIPP Austin Collegiate
Associates Degree - Business Office Technology-Administrative Assistant Specialization
Austin Community College