Passionate and results-driven Customer Success professional with a proven track record in enhancing customer experiences and driving client satisfaction. Known for my adeptness in building and maintaining strong client relationships, I bring a strategic and customer-centric approach to ensure the optimal utilization of products or services. Proficient in implementing effective customer success strategies, I am dedicated to delivering value, fostering loyalty, and contributing to the overall success of both clients and the organization.
Overview
13
13
years of professional experience
Work History
Senior Vice President- Operations Experience
INTOUCH (BPO)
Denver, United States
01.2013 - 10.2023
Led a global project aimed at enhancing employee engagement, resulting in a significant boost in 2023 global employee retention.