Cinthia E. Aceves Gutierrez
80000 Ave. 48 Spc. 168,CA
Summary
Healthcare management professional with comprehensive background in overseeing medical office functions. Proven expertise in improving operational efficiency and fostering collaborative work environment. Known for adaptability and reliability in dynamic settings, with solid focus on patient care and administrative excellence.
Medical Office Assistant with 10+ years of experience in administrative positions. Known for excellent interpersonal skills and deep knowledge of medical terminology.
Hardworking and passionate job seeker with strong organizational skills.
Overview
14
14
years of professional experience
Work History
Medical Office Manager
Scott A. Russell DO INC
07.2023 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Managed 8 employees with various personalities and from different cultures-physician practice.
- Created and implemented organizational policies and procedures.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Maintained high level of patient care by conducting regular audits of medical record accuracy.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 8 employees.
Medical Assistant CMA
Desert Oasis Health Care
06.2013 - 06.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient spirometry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Front Office Receptionist
Dr. Arthur R. Davis Jr.
08.2010 - 06.2013
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Tailored scheduling approaches to accommodate unexpected changes, minimizing impacts on project timelines and costs.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
- Proofread and edited documents for accuracy and grammar.
- Trained and supervised employees on office policies and procedures.
Education
Graduate Certificate - Medical Assistant
Mayfield College
Cathedral City06-2010
High School Diploma -
Coachella Valley Adult School
Coachella, CA02-2010
Skills
- Professional telephone etiquette
- Patient check-in
- Time management mastery
- Vendor negotiation
- Performance data review
- Strong interpersonal skills
- Office management software
- Medical history obtainment
- Conflict resolution abilities
- Payroll and budgeting
- Scheduling and calendar management
- Scheduling
- Vendor relationships
- Documentation and control
- Inventory Control
- Customer Service
- Problem-solving abilities
- Team building
- Office Coordination
- Task Delegation
- Staff Training
- Staff Supervision
- Document Management
Languages
Spanish
Full Professional
Timeline
Medical Office Manager
Scott A. Russell DO INC
07.2023 - Current
Medical Assistant CMA
Desert Oasis Health Care
06.2013 - 06.2023
Front Office Receptionist
Dr. Arthur R. Davis Jr.
08.2010 - 06.2013
Graduate Certificate - Medical Assistant
Mayfield College
High School Diploma -
Coachella Valley Adult School
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