Cinthya Amaya
Sylmar,CA
Summary
A position in which my effort and customer service experience will add value to operations.
Overview
8
8
years of professional experience
Work History
Engagement Specialist
Partners In Care Foundation
San Fernando, CA
11.2022 - Current
- Engage in completing a health and social assessment. while communicating linguistically appropriately, considering cultural, language, and educational backgrounds, as well as considering factors such as housing status and patient ability levels.
- Providing accurate data entry for eligibility programs.
- Maintain detailed records and documentation.
- Align members of all populations to social determinants of health
Membership Accounting Representative I
Health Net of California
01.2020 - Current
- Under direct supervision job tasks consist of allocating payments, reconcile and audit assigned individual and employer group accounts
- Conducted outbound calls to members in order to communicate and verify important payment information.
- Appropriately documented all incoming correspondence and forwarded important documents to corresponding Departments ensuring a thorough and organized record-keeping process.
- Processed all incoming payments for commercial and non commercial members. Analyzed and updated members account information.
Eligibility Representative I
Health Net of California
06.2019 - 12.2019
- Verify Health Net members eligibility with other health insurance carriers through various systems and outbound calls.
- Assisted in reducing lapses in care by conducting in-reach to patients who may have lost healthcare coverage
- Verify accuracy of entered data against source documents
Provider Payment Specialist
CHILD CARE RESOURCE CENTER
07.2016 - 02.2018
- Analyze, review and process child care provider payments, including the processing and tracking of adjustments into the payment database
- Includes processing monthly workload for open positions
- Perform a complete review of the submitted attendance record prior to processing payment
- Includes notification to case management when inconsistencies are found in the usage of child care
- Verify attendance record information with providers when necessary
- Provide support and technical assistance to providers and other agency staff via e-mail, in person, or over the phone, while documenting all interactions
- Issue Provider Pay Cards
- Offer technical assistance to agency departments
- Request information from other agency departments (Accounting, Provider Support, R&R, etc...)
- Submit reports to management as assigned.
Education
Child Development
Los Angeles Mission College
Sylmar, CASkills
- Fluency in English and Spanish
- Excellent verbal and written communication skills
- Strong analytical skills with the ability to collect, organize and analyze information with attention to detail and accuracy
Timeline
Engagement Specialist
Partners In Care Foundation
11.2022 - Current
Membership Accounting Representative I
Health Net of California
01.2020 - Current
Eligibility Representative I
Health Net of California
06.2019 - 12.2019
Provider Payment Specialist
CHILD CARE RESOURCE CENTER
07.2016 - 02.2018
Child Development
Los Angeles Mission College
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