Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Cinthya Barnes

Yuma,AZ

Summary

Coordinated Business Support Specialist ready to help with company-wide business optimization efforts. Valuable resource to everyone from senior executives to new hires. Skilled at connecting workers and business partners with resources. Accurate, efficient and organized with good data entry and recordkeeping abilities. Self-motivated team player with an analytical mindset.

Overview

25
25
years of professional experience

Work History

Business Support Specialist

Relation Insurance
08.2022 - 09.2023
  • Admin rights to Vertafore systems AMS360, ImageRight, and EMC.
  • Assisted with daily unassigned downloads to ensure timely process of finance commission statements.
  • Carrier and Company download set up coordinating with IVANS for smooth download of policies.
  • New employee VSSO set up granting security access depending on their role.
  • Proficient with Company Global changes in AMS360.
  • Proficient with customer mergers in AMS360.
  • Delivered exceptional customer experiences and promoted strong relationships with various Vendors and Stakeholders.
  • Optimized end-user experience by delivering superior services and effectively troubleshooting AMS360 and ImageRight issues.
  • Collected, arranged, and inputted information into AMS360 database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated daily download reports detailing findings and recommendations for the smooth download of policies.

Customer Service Representative /Agent

Relation
09.2017 - 08.2022
  • Analyze potential client requirements and prepare comprehensive plans that meet individual insurance needs and financial goals, advise current and potential clients on home, auto and recreational vehicles insurance coverages, maintains accurate client information and active policies through data entry, Research and stay abreast of current insurance regulations to proactively inform clients of policy and fee updates, complete endorsements, and policy changes in a timely manner.
  • Sought ways to improve processes and services provided.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Provider Customer Service Representative

Convey Health Solutions
01.2013 - 01.2017
  • Assist medical providers with coordination of benefits, claims, and Authorization status, work in fast peace; ensuring information is accurate, all while maintaining high level of professionalism
  • Follow company’s protocol and maintain 100% QA
  • HIPPA and PHI-trained
  • Credentialed to access CMS database
  • Proficient in CITRIX, QNXT, ABF, and CCMS Systems
  • Applebee’s Neighborhood Bar and Grill Customer Service

01.2006 - 01.2013
  • Assist guests in order selection and promoted specific menu items and specials
  • Respond to inquiries regarding meal preparation and service
  • Up-Sell appetizers, specialty beverages, and desserts to increase guest check averages
  • Coordinate with kitchen staff to ensure timely and accurate order preparation
  • Regularly follow-up with guest tables and promptly fulfill additional requests
  • Collect payments and balance transactions with receipts
  • Consistently achieved high guest check averages among other servers through suggestive selling
  • Charged with responsibility of opening and closing procedures
  • Frequently assisted colleagues during rush periods to foster and promote teamwork while providing
  • Exceptional service and guest dining experience

Assistant Sales Manager

Daewoo Electronics
01.1999 - 01.2000
  • A self-starter who focuses on results and tries to better oneself by 'thinking outside the box', seeks a position within a company in which one can utilize acquired assistant sales manager and customer service skills for the betterment of the organization
  • Created and prepared weekly, monthly, quarterly, and yearly executive Sales, Logistics, and Supply Chain Reports
  • Coordinated with distributors and spare parts department.

Education

BBA - GLOBAL BUSINESS

Northern Arizona University
Pursuing

ASSOCIATE DEGREE - BUSINESS

Arizona Western College
Yuma, AZ
2021

Skills

  • AMS360, ImageRight and EMC Administrator Knowledge
  • Analytical and problem-solving skills
  • Fast learner of insurance Service automation system
  • (Ez-lynx, AMS, Image Right, Vertafore University)
  • Strong Organization Skills
  • Time Management
  • Data Analysis
  • Issue Research
  • Knowledge of Company Systems (AMS, Image Right)
  • Knowledge of Microsoft Office programs (Excel,Word, and Sharepoint)
  • Self-Motivated
  • Able to work in Team but also individually
  • Strategic Planning
  • Relationship Building
  • Attention to detail

Accomplishments

  • Collaborated with team of six in the integration of various agency acquisitions.
  • Achieved timely integration of valuable data through effectively helping with mapping issues..

Languages

Spanish
Native or Bilingual

Timeline

Business Support Specialist

Relation Insurance
08.2022 - 09.2023

Customer Service Representative /Agent

Relation
09.2017 - 08.2022

Provider Customer Service Representative

Convey Health Solutions
01.2013 - 01.2017

01.2006 - 01.2013

Assistant Sales Manager

Daewoo Electronics
01.1999 - 01.2000

BBA - GLOBAL BUSINESS

Northern Arizona University

ASSOCIATE DEGREE - BUSINESS

Arizona Western College

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Cinthya Barnes