Cinthya Bousquet
Kissimmee,FL
Summary
Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain Clinical Lead Position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Lead
VillageMD
10.2023 - Current
- Trained and implemented AWV clinical competencies and process.
- Train, model and provide feedback on care, connect and communicate, AIDET for service excellence and HEARD for service recovery.
- Lead daily clinic huddles and completed all demands of quality performance report monthly.
- Led clinical audits to identify areas of improvement, resulting in higher quality care standards.
- Mentored 3 junior staff members, fostering a supportive learning environment and enhancing their professional growth.
- Managed complex cases effectively through close collaboration with multidisciplinary teams, ensuring optimal patient outcomes.
- Participated actively within departmental committees focused on enhancing clinical practice standards throughout the organization.
- Contributed significantly towards achieving accreditation status by demonstrating excellence in clinical practice during external reviews.
- Managed budgets and resource allocation effectively, ensuring optimal utilization of resources in the pursuit of high-quality patient care services.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Clinical Administrative Support Specialist
VillageMD
10.2022 - 10.2023
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Obtained patient authorizations for tests and procedures.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other test based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Performed routine office tasks necessary for office operation and presentation.
- Noted physician orders in chart and completed directed actions.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Completed necessary reports and documentation on time and to specifications.
- Inspected equipment for defects and completed basic repairs.
- Supported office operations by expertly handling administrative needs.
Senior Medical Assistant
NEMOURS CHILDRENS HEALTH
01.2018 - 10.2022
- Trained and assisted in several departments which include, Plastic Surgery, Craniofacial Clinic, Urology, Wound Clinic, Pain Management and Interventional Radiology.
- Trained new hires in proper techniques, care standards, operational procedures, and safety protocols
- Monitored, tracked, and conveyed pertinent patient information to healthcare staff
- Helping to optimize treatment planning and care delivery
- Efficiently and effectively managing, triaging, replying to all patient calls and messages
- Assisted with ordering of DME for complex patients and families: which includes educating families about the process, how to contact their DME company, how to re- order supplies.
- Assisting in set up and performance of in clinic procedures, performance of in clinic laboratory tests and swabs
- Shared responsibility for the ordering and management of medications and supplies needed for clinic
- Documenting accurate vital signs, medication reconciliation, allergy review, pertinent medical and surgical history, maintain clinic flow.
Medical Assistant
FIRST CHOICE PEDIATRICS
01.2017 - 01.2018
- Prepared labs and routine examinations such as blood glucose, lead levels, rapid flu, strep/throat cultures
- Administered medications via oral and intramuscular route, followed by monitoring patient response
- Administered immunizations according to guidelines
- Updated vaccine logs including inventory and expiration dates, to maintain current tracking, safety and documentation
- Built positive rapport with patients, families, and providers
- Preformed administrative duties.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
MERCHANT PEDIATRICS
10.2015 - 11.2017
- Assisted with routine check-ups and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, prepared for physician examinations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Traveled to various assigned clinic to provide MA support, performing standard tasks associated with patient care.
- Sanitized, restocked, and organized exam rooms and medical equipment
- Obtained client medical history, medication information, symptoms, and allergies
Education
ASSOCIATES DEGREE -
SONOGRAPHYVALENCIA COMMUNITY COLLEGE
Kissimmee, FLAssociate of Science - Medical Assisting
FLORIDA TECHNICAL COLLEGE
2014
Skills
- Patient Flow Coordination
- Direct Patient Care
- Clinical Inventory Control
- Staff Support
- Conflict Resolution
- Adherence to infection control measures
- CLIA
- OSHA Regulations/Standard
- Safe vaccine storage, handling and administration
- Chronic Disease Management
- Phlebotomy
- Patient Care Coordination
Certification
Certified Medical Assistant-National Healthcare Association(CCMA)
BLS/AED/CPR Certification- American Heart Association
Timeline
Clinical Lead
VillageMD
10.2023 - Current
Clinical Administrative Support Specialist
VillageMD
10.2022 - 10.2023
Senior Medical Assistant
NEMOURS CHILDRENS HEALTH
01.2018 - 10.2022
Medical Assistant
FIRST CHOICE PEDIATRICS
01.2017 - 01.2018
Medical Assistant
MERCHANT PEDIATRICS
10.2015 - 11.2017
ASSOCIATES DEGREE -
SONOGRAPHYVALENCIA COMMUNITY COLLEGE
Associate of Science - Medical Assisting
FLORIDA TECHNICAL COLLEGE
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